Nurse Navigator - MGH

The General Hospital Corporation; Boston (MA); Hybrid; USD 57,000 - 149,000; Part time

Job summary

The General Hospital Corporation, part of Mass General Brigham, seeks an RN Navigator to support Outpatient Palliative Care. You will coordinate care for patients with serious illness, triage referrals with clinicians, and facilitate continuity across care settings.

The role emphasizes collaboration with interdisciplinary teams, pathway criteria, and patient-centered care. Hybrid work at 265 Charles Street, Boston, MA, with 12 hours per week scheduled in day shifts.

Qualifications

• Minimum 3-5 years of nursing experience in outpatient care settings.
• Experience in palliative care, oncology, geriatrics, emergency medicine, critical care or other complex care populations preferred.
• Experience in nurse navigation, care coordination, case management, or transitions of care preferred.
• Excellent communication, collaboration, and organizational skills required.

Responsibilities

• Coordinate the complex care needs of patients and act as the primary contact for service access, diagnostics, and education.
• Develop an individualized care plan with the multidisciplinary team.
• Review and coordinate discharge planning and resource needs across care settings.
• Educate patients and families on navigating the health system and available services.

Skills

Nursing experience

Outpatient care

Communication

Organization

Education

Bachelor's Degree in Nursing

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

12 hours per week

The RN Navigator opening will be supporting the Outpatient Palliative Care Clininc. RN Navigator will be supporting/handling patients with serious or complex illness. You will be collaborating with referring clinicians to obtain additional clinical and psychosocial information necessary to appropriately triage and prioritize referrals. Prioritization is based on symptom burden, acuity of illness, goals-of-care needs, and patient/family support requirements to ensure patients with the most urgent palliative care needs receive timely intervention. The RN Navigator facilitates communication and coordination among interdisciplinary teams and specialty services to promote continuity, consistency, and alignment of care plans across the continuum. The RN Navigator educates clinicians and staff on pathway criteria, supports appropriate patient entry into designated programs, and monitors patient progression through the continuum of care to ensure timely placement into the next appropriate level of care or disposition setting. In collaboration with these clinical teams the RN Navigator gathers pertinent clinical and social information to determine the most appropriate service line, level of care, and care setting within the health system, helping to optimize patient flow, resource utilization, and patient-centered outcomes.

• Minimum of 3-5 years of nursing experience, preferably in outpatient care settings.
• Strongly preferred experience in palliative care, oncology, geriatrics, emergency medicine, critical care, or other complex care populations.
• Prior experience in nurse navigation, care coordination, case management, or transitions of care strongly preferred.
• Demonstrated ability to manage complex patient needs, prioritize referrals, and coordinate care across interdisciplinary teams.
• Experience facilitating goals-of-care discussions, discharge planning, and resource coordination preferred.
• Excellent communication, collaboration, and organizational skills required.

Summary

Responsible for coordinating the complex care needs of patients and is the primary patient contact for service access, diagnostics, treatment activities, schedules, patient and family education, and multidisciplinary collaboration.

Does this position require Patient Care?

Yes

Essential Functions

• In collaboration with the interdisciplinary team, help create a tailored health care plan for assigned patients.
• Develop an individualized plan with the MD for appropriate services for the patient.
• Reports pertinent observations and reactions regarding clients to the appropriate person (i.e., primary care provider, social worker, or Director).
• Assesses and coordinates patients' discharge planning needs with members of the healthcare team.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• Educates patients regarding how to navigate the health system.

Qualifications

Education

Bachelor's Degree Nursing required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

MA Registered Nurse License required, Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience

Experience in an acute care setting and/or provider practice and/or experience in a community-based role or with discharge/transitional planning background 2-3 years required

Knowledge, Skills and Abilities

• Strong attention to detail and organization.
• Strong cultural awareness competencies.
• Proficiency in Microsoft Office.
• Maintains good communication skills.
• Readily adapts to change and welcomes new approaches when circumstances demand it.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

265 Charles Street

Scheduled Weekly Hours

12

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$41.72 - $108.29/Hourly

Grade

GHCARN055

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base p