Nurse Navigation Supervisor - On-Site Leadership
Global Medical Response
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Global Medical Response in Lewisville, TX is hiring a Supervisor Nurse Navigation to lead the team's operations on-site. You will supervise call center staff, monitor metrics, and coordinate with nursing leadership to maintain efficient triage workflows.
The role emphasizes coaching, performance management, and ensuring HIPAA compliance across shifts while guiding scheduling and staffing to meet demand. A valid RN license and telephonic nursing experience are required.
Qualifications
- RN license required with ability to obtain licensure in other states.
- Minimum of one year of telephonic nursing or clinical call center experience.
- Strong communication, de-escalation, teamwork, and problem-solving skills.
- Organizational skills and ability to make real-time decisions.
- Leadership or supervisor experience preferred.
Responsibilities
- Provide direct supervision to call center agents during assigned shifts.
- Monitor real-time queues, service levels, call handling, and dispatch.
- Conduct daily huddles, performance reviews, and 1:1 coaching.
- Hold staff accountable to KPIs (quality, attendance, documentation).
- Assist nursing leadership with staffing and scheduling.
- Ensure HIPAA compliance and secure handling of information.
Skills
Education
Tools
Job description
Global Medical Response in Lewisville, TX is hiring a Supervisor Nurse Navigation to lead the team's operations on-site. You will supervise call center staff, monitor metrics, and coordinate with nursing leadership to maintain efficient triage workflows.
The role emphasizes coaching, performance management, and ensuring HIPAA compliance across shifts while guiding scheduling and staffing to meet demand. A valid RN license and telephonic nursing experience are required.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
