Nurse Manager, Emergency and Urgent Care Services

Bristol Hospital Incorporated; Bristol (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Bristol Health in Bristol, CT, seeks a Nurse Manager for Emergency and Urgent Care Services to lead clinical operations and practice management for the ED and MedHelp Urgent Care Center.

The role requires a BSN (MSN preferred), 3–5 years of clinical/management experience, CT RN licensure, and CPR/ACLS/PALS certifications. Strong leadership, budgeting, and governance skills are essential.

Qualifications

• BSN from an accredited school of nursing required; MSN preferred.
• 3–5 years of clinical experience with direct management/charge responsibilities.
• Current Connecticut RN licensure; CPR, ACLS, and PALS certifications.

Responsibilities

• Maintain 24-hour accountability for high‑quality patient care and staffing.
• Oversee nursing care activities and serve as a clinical resource.
• Establish and monitor patient care standards and safety policies.
• Lead financial planning, budgeting, and variance reporting for the unit.
• Promote governance, staff development, and performance improvement.

Skills

Interpersonal skills

Writing

Critical thinking

Budgeting

Organizational skills

Leadership

Education

BSN

MSN preferred

Tools

EMR

Excel

Word

Electronic billing/coding

Job description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years and are dedicated to providing the best possible care and service to our patients, residents, and families. We are committed to providing compassionate, quality care at all times and to upholding our values of Communication, Accountability, Respect, and Empathy (C.A.R.E.). Bristol Health is Magnet recognized and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions.Role SummaryThe Nurse Manager, Emergency and Urgent Care Services, provides dual leadership, overseeing the clinical operations of the Bristol Hospital Emergency Department and the practice management of the MedHelp Urgent Care Center. Following the American Organization of Nurse Executives (AONE) competencies, the Nurse Manager will be proficient in communication, relationship building, healthcare environment knowledge, leadership, professionalism, and business skills. This role maintains 24-hour accountability for high-quality patient-centered care and the effective management of office systems and strategic growth.Essential Job Functions and ResponsibilitiesStrategy & Volume Growth (Urgent Care)Identifies, plans, and implements systems to improve office efficiencies and support increased patient volume.Assesses current office systems and develops written action plans to enhance operational capacity.Implements new operational models with a “hands-on” approach and evaluates the effectiveness of these improvements on practice growth.Prepares written reports highlighting the outcomes of operational plans and submits them to the Director quarterly.Demonstrates initiative and achieves results that have a positive impact on the entire organization’s growth.Maintains a consistent high level of energy and displays commitment to the expansion of services.Clinical Leadership & Quality CareMaintains 24-hour accountability for high-quality patient-centered care and staffs the unit appropriate to patient needs.Oversees and supervises all nursing care activities, serving as a clinical resource and role model for professional practice.Establishes, monitors, and maintains quality standards for optimal patient outcomes on a 24-hour basis.Develops and implements policies and procedures to ensure a safe and secure working environment for patients and staff.Promotes and supports the Bylaws of the Shared Governance Model at Bristol Hospital, the Standard of Nursing Practice, and the State of Connecticut Nurse Practice Act.Establishes standards of patient care in collaboration with medical providers.Financial & Office ManagementMaintains responsibility for the development, revision, and control of the budget to balance careful use of resources.Controls and monitors personnel and supply expenses, reviewing actual operating expenses and revenue against budgeted targets.Submits monthly variance reports for any negative variance within 5% and includes a plan for correction.Ensures office staff collect a minimum of 96% of co-payments and past-due balances at the time of service.Oversees customer/patient satisfaction survey standards, maintaining a satisfaction rate of at least 96% per quarter.Ensures medical records are complete within 24 hours of the visit and that all services are billed appropriately and expeditiously.Human Resources & Staff DevelopmentParticipates in the recruitment, orientation, and development of staff while maintaining accurate position control.Supervises, coaches, and motivates all immediate subordinates to promote teamwork and individual performance improvement.Implements appropriate disciplinary processes fairly and consistently in coordination with Human Resources.Conducts performance appraisals and completes all necessary personnel forms (payroll, PTO, absenteeism) on time.Establishes regular scheduled staff meetings at least bi-monthly with written minutes and follow-up plans.Professionalism & CommunicationMaintains effective communication and collaboration between unit staff, physicians, Administration, and other hospital personnel.Represents Patient Services and unit needs on hospital-wide committees and participates in Nursing Leadership meetings.Maintains responsibility for own professional growth, seeking opportunities for development and maintaining clinical/managerial competence.Acts as a resource and role model to other managers and staff, sharing knowledge and skills.Job RequirementsCategoryRequirementsEducationBSN from an accredited school of nursing required; MSN preferred.Experience3–5 years of clinical experience, including inpatient specialty and direct management/charge experience. Strong managerial experience required.LicensureCurrent Connecticut licensure as a Registered Nurse.CertificationsCPR (AHA), ACLS, and PALS. Certification in specialty and/or administration within 1-2 years of hire.SkillsExcellent interpersonal, writing, and critical thinking skills. Knowledge of budgetary processes and organizational skills.TechnicalProficiency in EMR’s, Excel, Word, and electronic billing/coding systems.Physical & Cognitive DemandsPhysical: On feet for extended periods; standing, lifting, sitting, reaching. Prolonged sitting at a desk/computer with significant paperwork requiring extensive eye usage.Work Environment: Patient care units and normal office conditions. Regular exposure to patient elements.Cognitive: Strong critical thinking and analytical skills; detail-oriented. Ability to work independently with minimal direct supervision and meet deadlines.Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.