Nurse Manager

Caring Health Center, Inc.; Springfield, Northern (MA, KY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Caring Health Center, Inc. seeks an experienced Nursing Supervisor to oversee RN, LPN, MA, and case managers, ensuring care standards and staff performance. You will guide clinical practices, monitor quality, and coordinate staffing across CHC sites.

Lead quality improvement initiatives, participate in regulatory training, and support program audits while representing CHC with external partners. Strong leadership and communication are essential.

Qualifications

• Massachusetts RN licensure required.
• ASN degree required; BSN preferred.
• 3–5 years in a health care setting.
• Supervisory experience with nursing teams, case managers and staff.
• Leadership in community-based/primary care.
• Ability to present cases at interagency meetings and to represent CHC with employees and outside agencies.
• Ability to work independently, coordinating with staff and meeting milestones.
• Knowledge of Quality and Performance Improvement concepts and activities.
• Strong interpersonal skills and professional appearance.
• Experience in Community Health Center or physician office settings.

Responsibilities

• Supervise nursing staff including RN, LPN, MA, and Case Managers (with CNO).
• Direct and participate in patient care activities ensuring standards of care.
• Guide and evaluate clinical practices, monitor quality and productivity, correct deficiencies.
• Coordinate nursing coverage across Caring Health Center sites with other managers.
• Update triaging protocols with Clinical Leaders.
• Conduct regular staff performance evaluations and address promotions or disciplinary actions.
• Support revenue capture, site audits, and staff training for regulatory compliance (e.g. OSHA).
• Meet with CNO and department leads on scope matters.
• Participate in monthly Quality Improvement meetings and act as team leader.
• Assist in developing QI/PI and Risk Management tools with Nurse Educator and CNO.
• Identify workflow issues to improve processes and outcomes.
• Assist in data reporting to federal/state/local funders as needed.
• Support training for regulatory compliance, health education, and prevention services.
• Assist with onboarding and orientation planning for new employees.
• Perform other duties as required.

Skills

RN licensure

Nursing leadership

Case management supervision

Community-based care leadership

Fast-paced environment adaptation

Interagency presentation skills

Independent work ability

Quality and performance improvement

Written and verbal communication

Professional appearance

Education

ASN required – BSN preferred

Job description

Supervises:

Nursing: Registered Nurses, Licensed Practical Nurses,

Medical Assistants, Clinical Case Managers (led by CNO)

• Massachusetts licensure as an RN
• ASN required – BSN preferred
• 3-5 years in health care setting
• Supervisory experience with nursing teams, case managers, and professional staff
• Leadership experience in community-based care/primary care
• Demonstrated ability to work in fast paced environment
• Ability to present cases at interagency meetings and to represent CHC with employees, representatives of outside agencies, and the general public
• Ability to function independently, consulting with clinical and non-clinical staff, prioritizing job responsibilities and helping those involved in common projects to achieve milestones according to project time-lines
• Prior experience and knowledge of Quality and Performance Improvement Concepts, methodologies, and activities
• Demonstrated interpersonal relationship skills
• Reliable and professional in behavior and appearance
• Community Health Center or Physician office experience required
• Strong interest in addressing the health care needs of low income or medically underserved populations
• Excellent written and verbal communication skills

Principle Responsibilities and Duties:

• Supervise nursing staff including RN, LPN, MA, and Case Managers (in conjunction with the CNO)
• Directs and participates in patient care activities (as needed) by ensuring compliance with standards of care
• Guides and evaluates clinical staff practices, monitors quality and productivity within areas of responsibility and corrects or modifies deficiencies as appropriate
• Monitors and maintains responsible staffing patterns, coordinates and cooperates with other CHC Managers to ensure nursing coverage for all Caring Health Center sites
• Along with other Clinical Leaders, reviews and updates triaging protocols
• Conducts regular performance evaluation of staff, recommends promotion and incentives or disciplinary action on staff members whenever appropriate to CNO
• Cooperates in implementing administrative initiatives such as those related to ensuring capture of all revenues/billings, site audits by commercial insurers or government agencies and regular staff training for compliance with regulatory requirements (e.g. OSHA)
• Meets regularly with CNO and with Leads in department on matters relevant to scope of responsibilities
• Participates in monthly Quality Improvement meetings, activities, and serves as team leader
• Assists in development of QI/PI and Risk Management programs and related measurement tools with Nurse Educator and CNO
• Assists with identification and structure of work flow issues as they relate to improved process and increased quality outcomes
• Assists in reporting of data and monitoring to Federal, state, Local and/or funders as needed
• Participates with Nurse Educator and CNO to direct training for compliance with regulatory requirements, health education, and prevention services to staff
• Participates with Nurse Educator and CNO in the proper planning of orientation for new employees
• Perform other job-related duties as required or assigned

Working Conditions and Physical Effort:

This position requires light physical effort. Requires handling of objects up to 10 pounds or some standing and walking.

This position requires the ability to use a computer workstation, viewing a CRT and operating a keyboard

This position requires the ability to work long and arduous hours from time to time.

Salary range $100,000-$110,000

Sign on Bonus $10,000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.