Resident Concierge & Welcome Experience Lead

Skilled-Nursing-and-Rehabilitation-Cente; New York (NY); On-site; USD 63,038,976 - 65,904,384; Full time

Benefits offered by this job

Comprehensive Medical & DentalCoverage

Generous Paid Time Off (PTO)

401(k) Retirement Plan

Employee Recognition Program

Supportive, team-oriented work environ

Company perks and employee discounts

Job summary

Skilled Nursing and Rehabilitation Center in The Bronx, NY seeks a compassionate Concierge to join our team. You will be the first contact for residents, families, and visitors, welcoming them professionally and helping with questions about services, schedules, and resources.

This full-time position pays $22–$23 per hour and offers a collaborative environment with nursing, social services, and administration to support resident satisfaction.

Qualifications

• Customer service or hospitality/service industry experience required.
• Minimum 1 year of relevant experience preferred.
• Must be personable, organized, and a self-starter.
• Strong communication and interpersonal skills.
• High school diploma or equivalent required.
• Proficiency with Microsoft Word and Excel preferred.

Responsibilities

• Welcome residents, families, and visitors in a professional and friendly manner.
• Conduct regular rounds throughout the facility to identify resident and family concerns.
• Introduce yourself to new admissions and their families within 24 hours of admission.
• Perform follow-up calls with new admissions and primary contacts.
• Assist residents and families with questions regarding services, schedules, and facility resources.
• Escalate clinical concerns promptly to the appropriate nursing staff.
• Investigate, document, and follow up on resident and family concerns.
• Partner with department leaders to ensure timely resolution of complaints.
• Confirm resolution with residents and families to ensure satisfaction.

Skills

Customer service

Hospitality

Communication

Organizational skills

Microsoft Word

Microsoft Excel

Interpersonal skills

High school diploma

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Skilled Nursing and Rehabilitation Center in The Bronx, NY seeks a compassionate Concierge to join our team. You will be the first contact for residents, families, and visitors, welcoming them professionally and helping with questions about services, schedules, and resources.

This full-time position pays $22–$23 per hour and offers a collaborative environment with nursing, social services, and administration to support resident satisfaction.