Nurse Concierge

Roosevelt-Rehabilitation-and-Healthcare-Cente; Philadelphia (Philadelphia County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture commit

Company-sponsored life insurance

Employee assistance program (EAP)

Job summary

Roosevelt Rehabilitation & Healthcare Center is seeking a Nurse Concierge for a full-time 11:00–19:00 position in Philadelphia. The role focuses on guiding residents and families, coordinating care, and ensuring a compassionate, patient-centered experience.

The Nurse Concierge will collaborate with nursing and interdisciplinary teams, perform initial assessments, and uphold HIPAA/privacy protections while delivering exceptional service and support to residents and families.

Qualifications

• Current and active nursing license in the state as an LPN or RN.
• Nursing experience in skilled nursing, long-term care, rehabilitation, or similar settings preferred.
• Strong customer service orientation with professional presence and resident-centered approach.

Responsibilities

• Serve as a welcoming point of contact for residents and families, providing support, information, and guidance.
• Build positive relationships with residents and families through proactive communication and follow-up.
• Assist residents and families in navigating care, services, routines, and facility experiences.
• Collaborate with nursing, clinical, administrative, and interdisciplinary teams to communicate needs and enable timely resolution of concerns.
• Use clinical judgment to identify concerns requiring escalation to the care team.

Skills

Customer service orientation

Verbal and written communication

Team collaboration

Clinical judgment

Education

Active LPN/RN license

Job description

Join our team at Roosevelt Rehabilitation & Healthcare Center as a Nurse Concierge.
Proudly supported by Marquis Health Consulting Services

Full-time opportunity available (11 am - 7 pm)
Daily Pay!
$35/hr- $45/hr

At Roosevelt Rehabilitation & Healthcare Center, we believe every interaction is an opportunity to provide comfort, connection, and exceptional care. Guided by our core values of Passion, Respect, and Excellence, the Nurse Concierge serves as a dedicated resource for residents and families, helping to ensure their needs, questions, and concerns are addressed with compassion and professionalism.

Responsibilities for Nurse Concierge:

• Serve as a welcoming and accessible point of contact for residents and families, providing support, information, and guidance throughout the resident experience.
• Build positive relationships with residents and families through regular rounding, proactive communication, and attentive follow-up.
• Assist residents and families in navigating questions or concerns related to care, services, routines, and the overall facility experience.
• Collaborate closely with nursing, clinical, administrative, and interdisciplinary team members to communicate resident and family needs and support timely resolution of concerns.
• Use nursing knowledge and sound clinical judgment to identify concerns requiring additional assessment or intervention and promptly communicate them to the appropriate clinical team member.
• Support new residents and families during admission and transition into the facility, helping them feel informed, comfortable, and welcomed.
• Follow up on resident and family questions, requests, and concerns to promote clear communication and ensure appropriate resolution.
• Identify opportunities to enhance resident satisfaction, service delivery, and the overall resident and family experience.
• Maintain accurate and appropriate communication and documentation in accordance with facility policies and applicable requirements.
• Protect resident privacy and confidentiality while maintaining professional boundaries and adhering to HIPAA requirements.
• Maintain a calm, compassionate, and professional presence while managing multiple priorities in a fast-paced healthcare environment.
• Serve as an ambassador for the facility, consistently demonstrating a commitment to exceptional care, service, and hospitality.
• Will perform initial assessments.

Qualifications for Nurse Concierge:

• Current and active nursing license in the state as an LPN or RN required.
• Nursing experience in a skilled nursing, long-term care, rehabilitation, assisted living, or similar healthcare setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and resident-centered approach.
• Excellent verbal and written communication skills with the ability to communicate clearly and compassionately with residents, families, and team members.
• Ability to build trust and rapport while effectively addressing questions, concerns, and service needs.
• Strong clinical judgment with the ability to recognize concerns that require escalation to the appropriate member of the care team.
• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.
• Ability to collaborate effectively with nursing, interdisciplinary, administrative, and support teams.
• Strong initiative, organization, follow-through, and problem-solving skills.
• Commitment to delivering an exceptional resident and family experience while maintaining resident dignity, privacy, and confidentiality.

Our Core Values in Action

Passion – Building meaningful connections with residents and families through compassionate care, attentive service, and a genuine commitment to their experience.

Respect – Listening to residents and families, treating every individual with dignity, and communicating with empathy, courtesy, and professionalism.

Excellence – Combining clinical knowledge with exceptional service to anticipate needs, address concerns, and help deliver an outstanding resident and family experience.

Benefits for Nurse Concierge:

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Join our team at Roosevelt Rehabilitation and Healthcare Center, a 240-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.

Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.