Nurse Clinical Trainer - Midwest Region (Evergreen)

Cynosure Lutronic; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Lobby Co is seeking a dedicated training specialist to educate customers on Cynosure products and provide pre/post-sale support. You will manage initial and retraining sessions and coordinate with sales to align on critical account information.

The role requires 3–5 years of clinical training in a medical setting, with RN/LPN/NP/PA licensure preferred. Significant travel may be involved to client sites.

Qualifications

• Education: Bachelor’s Degree or equivalent experience in nursing, education, life sciences, or related field.
• Experience: three to five years of clinical training or experience in a medical setting using Cynosure brand energy-based devices.

Responsibilities

• Provide new product training and re-training to customers.
• Discuss critical account information with the sales team before trainings.
• Schedule initial training within 2–3 weeks of equipment installation.
• Ensure new accounts have ordered necessary products and accessories for in-service and confirm receipt.
• Provide input on updating educational material.
• Field clinical questions from customers when necessary.
• Record, communicate and track all visits.
• Monitor emails and software applications daily for timely responses.
• Deliver exceptional customer service in every interaction.

Skills

Interpersonal skills

Problem-solving

Written communication

Verbal communication

Travel scheduling

Presentation skills

Education

Bachelor’s degree or equivalent

Nursing/licensure preferred (RN/LPN/NP/PA)

Job description

Job Summary

Responsible for training our new and existing customers on all Cynosure products. This includes product training and support pre or post sale.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• New Product training
• Product re-training
• Discuss critical account information with sales team before all trainings
• Schedule initial training within target timeframe of two to three weeks of equipment installation
• Ensure that new accounts have ordered the necessary products and accessories for a successful in-service and check to confirm receipt at customer site before in-service date
• Provide input on updating educational material
• Field clinical questions from customers when necessary
• Record, communicate and track all visit
• View email and software applications daily to aid in timely response
• Embody and deliver the “Exceptional Everyday”

Qualifications

Education Bachelor’s Degree or equivalent experience in nursing, education, life Sciences, or another related field. RN, LPN, NP, or PA preferred.

Experience Preferred three to five years of clinical training or experience in a medical setting using Cynosure brand energy-based devices.

Skills

• Strong interpersonal skills, able to work with staff at all levels
• Demonstrated problem-solving skills
• Excellent written and oral communication skills
• Demonstrates trustworthiness, respect and integrity
• Must be able to schedule travel in the most efficient and effective manner to maximize time
• Excellent communication skills written, verbal, and presentation.
• Possess a positive, proactive approach to solving clinical issues or technical problems
• Proficient in Microsoft Office applications and web tools.

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 45 pounds
• Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
• Potential Exposure to hazardous chemicals or other materials.
• Potential Exposure to blood.
• Other (please specify): Extensive travel, up to 80%; Valid driver’s license and vehicle available for work use required