Nurse Case Manager

Boston Health Care for the Homeless Program; Boston (MA); On-site; Full time

Job summary

A leading health care organization in Boston is seeking an HIV Nurse Case Manager to join their multidisciplinary team. This role involves providing high-quality nursing care, coordinating with various health professionals, and ensuring effective patient management. The ideal candidate will have a strong background in outpatient care and a commitment to compassionate, patient-centered health services. The position offers a competitive salary, comprehensive benefits, and a supportive work environment focused on serving vulnerable populations.

Benefits

4 weeks’ vacation

Health/Dental/Vision insurance

403B retirement plan

Discounted MBTA passes

Bilingual bonuses

Qualifications

• Minimum 2 years outpatient care experience required.
• HIV care experience strongly preferred.

Responsibilities

• Provide outpatient primary care nursing for HIV patients.
• Coordinate care with behavioral health staff.
• Conduct clinical nursing assessments and triage.

Skills

Compassionate Care

Communication

Team Collaboration

Education

Bachelor's degree in nursing

Job description

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Who We Are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

• NOW OFFERING A $4,000 SIGN ON BONUS***

Hours: Monday - Friday, 8:00 am-5:30 pm - full-time or part-time schedule possible

Union: No

Patient Facing: Yes

We are seeking an HIV Nurse Case Manager to work on a multidisciplinary HIV primary care team recognized as a model of excellence. You will collaborate with medical providers, social workers, behavioral health team members, and other HIV nurses to provide high-quality nursing care aligned with patient-centered, non-judgemental, harm reduction, and team-based principles. Your primary responsibilities include HIV and chronic disease management, care coordination, patient advice/triage, and ensuring clear communication within the care team.

You will conduct clinical nursing assessments and triage during outpatient visits, outreach to shelters, drop-in centers, street venues, and patients’ homes. You will also support medication adherence, health education, and behavioral risk reduction, promoting linkage and retention in HIV care to help patients achieve and maintain health. This position is funded until March 2028, with potential for renewal. If funding is not renewed, employment will end on March 31, 2028.

Responsibilities:

• Provide outpatient primary care nursing, including assessments and triage for HIV patients during routine and urgent visits, via virtual, telephonic, or in-person methods. Document accurately in the EHR.
• Implement and evaluate the patient-centered care plan, communicate progress, and conduct intake assessments for new patients.
• Administer vaccines, injectable medications, and perform wound care; assess medication adherence and provide counseling; support directly observed therapy when needed.
• Coordinate care with behavioral health staff, visit outreach sites, and identify barriers to care and medication adherence.
• Support management of HIV and other chronic conditions, addressing structural barriers like housing, transportation, and benefits.
• Assist with follow-up on medications for substance use disorders and coordinate preventive services including education, vaccinations, testing, and referrals.
• Foster a compassionate, therapeutic environment, participate in training, and contribute to service improvement initiatives.
• Establish respectful relationships with patients and collaborate effectively with healthcare team members and external agencies.

Qualifications:

• Registered Nurse license in Massachusetts
• Bachelor’s degree in nursing preferred; minimum 2 years outpatient care experience required. HIV care experience strongly preferred.
• ACRN certification preferred; support for training available.
• Knowledge of substance use disorder and harm reduction principles preferred.
• Experience with homeless populations and trauma-informed care is a plus.
• Community health center experience is a plus.

Compensation and Benefits:

• Starting at $40/hour, commensurate with experience
• Full-time employees are eligible for 4 weeks’ vacation, health/dental/vision insurance, 403B retirement plan, employer contribution, and discounted MBTA passes. Additional benefits include yearly increases, bilingual bonuses, and opportunities for collaboration with hospitals and community centers.

If interested, we welcome your application. Boston Health Care for the Homeless Program is an equal opportunity employer and does not discriminate based on race, ethnicity, gender, sexual orientation, disability, or other protected characteristics.

Covid-19 vaccination proof is optional; details will be provided if you are offered employment. Employment is at-will; sponsorship for work visas is not available.