Nurse Account Manager

Guardian Pharmacy; Sauk Rapids (MN); On-site; USD 55,000 - 60,000; Full time

Job summary

An innovative healthcare provider is seeking a Nurse Account Manager to join their dynamic team in Sauk Rapids. This role offers the opportunity to work closely with clients, ensuring their needs are met while delivering exceptional service. You will be responsible for building strong relationships, providing clinical expertise, and managing client expectations. This position is ideal for someone who thrives in a fast-paced environment and is passionate about improving healthcare delivery. Join a company that values integrity and teamwork, and take your career to the next level with a supportive and inclusive culture.

Benefits

401(k) with company match

Medical, Dental and Vision Insurance

Health Savings Accounts

Flexible Spending Accounts

Paid holidays and sick days

Generous vacation benefits

Employee Assistance Program

Company-paid Life Insurance

Company-paid Long-Term Disability

Voluntary Employee and Dependent Life

Qualifications

• 3+ years of experience in long-term care pharmacy preferred.
• Ability to work independently and deliver to deadlines.

Responsibilities

• Serve as the main point of contact for all assigned accounts.
• Develop strong working relationships and build trust with clients.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Leadership

Attention to Detail

Education

Nursing Degree (LPN)

Active State Nursing License

Tools

SalesForce CRM

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Sauk Rapids, Minnesota, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Minnesota, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Sauk Rapids, Minnesota.

Why Guardian Pharmacy of Minnesota? We’re reimagining medication management and transforming care.

Who We Are And What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Starting Pay Range: $55,000-$60,000

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention. Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.

Attributes Required

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members
  
  

Essential Job Functions (include The Following)

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status and relevant updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement
• Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
• Other essential functions and duties may be assigned as needed.
  
  

Education And/or Certifications

• Nursing Degree (LPN) required
• Active State Nursing license required
• Valid driver’s license and clean driving record
  
  

Skills And Qualifications

• 3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire about inaccuracies.
  
  

Work Environment

• Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.
• The noise level in the work environment is usually low to moderate.
• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
• Requires desk work in office environment.
• Ability to work flexible hours
  
  

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match
  
  

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
  
  

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
  
  

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service
  
  

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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