Nurse Account Manager

Pruitthealth Corporation; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

United Pharmacy in Durham, NC is seeking a Nurse Account Manager to coordinate between the pharmacy team and customers, ensuring smooth facility start-ups and ongoing support for LTC facilities.

The role emphasizes relationship building, education, and collaboration with sales and consultants to introduce new tools and enhance customer satisfaction.

Qualifications

• RN (Registered Nurse) with account management experience preferred.
• Five years health care experience, preferably in long-term care.
• Experience working with pharmacy teams and LTC facilities.

Responsibilities

• Acts as liaison between Pharmacy Manager, consultants, sales team and customers.
• Collaborates with pharmacy team to ensure seamless facility start up.
• Strengthens customer relationships through regular facility visits.
• Educates customers with materials to support key procedures and compliance.
• Resolves customer concerns with follow-up and teamwork.
• Supports introduction of United Pharmacy tools and technology with the sales team.
• Provides outside clinical and educational in-services to customers and partners.
• Assists sales with references, presentations, and tradeshow support.
• Maintains long-term customer relationships to support company growth.

Skills

Team collaboration

Relationship building

LTC pharmacy policies

Oral and written communication

Facility start-up coordination

Education

RN (Registered Nurse)

Job description

Job Description - Nurse Account Manager (2611816)

Description

JOB PURPOSE

Acts as liaison between Pharmacy Manager, consultants, the sales team, other pharmacy staff and United Pharmacy’s customers.

KEY RESPONSIBILITIES

• Works together with the pharmacy team to ensure a seamless transition at facility start up.
• Strengthens business relationships with customers by conducting regular facility visits.
• Supports pharmacy operating procedures in the facility by conducting in-services and providing educational materials that are designed to facilitate compliance with key procedures.
• Helps to resolve customer concerns and works with pharmacy team to provide follow-up to ensure that all issues are resolved.
• Works with the sales team, pharmacy manager, and consultants to assist with the introduction of new United Pharmacy tools and technology.
• Works with the pharmacy manager, consultants, sales team, and vendors to provide outside clinical and other educational in-services to United Pharmacy customers and partners with sales to provide this education to non-customers.
• Works with the sales team to assist in providing references, sales presentations when needed, and support at tradeshows, and conventions.
• Enhances customer service and company growth objectives through the development and maintenance of long-term customer relationships.
• Report job-related functions/tasks that involve occupational hazards. Follow established safety procedures when performing tasks and/or working with equipment Perform other related duties as necessary and as directed by supervisor.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to work in a team environment in order to establish productive, collaborative relationships between the pharmacy and its customers
• Ability to build and maintain relationships with all levels of facility staff
• Extensive knowledge of LTC pharmacy policies and procedures
• Excellent oral and written communication skills
• Utilizes Customer Action Request form at monthly facility visits to ensure that any and all issues are resolved.
• Keeps supervisor and pharmacy manager informed of daily activities and issues.
• Coordinates and ensures that all tasks are completed during facility start up.

Qualifications

MINIMUM EDUCATION / LICENSURE / CERTIFICATION

RN (Registered Nurse) preferably with experience in Account Management.

Five (5) years health care experience preferably in long term care.

MINIMUM EXPERIENCE REQUIRED

Five (5) years health care experience preferably in long-term care.

Physical Requirements

General Office Demands

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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