Nurse Account Manager

Clarest Health; Rosedale (MD); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telemedicine Services

401(k) with Company Match

Paid Holidays

Paid Time Off

Life Insurance

Pet Insurance

Job summary

Clarest Health OHIO, LLC is seeking a Nurse Account Manager for our Baltimore, MD area long-term care pharmacy operations. You will serve as the primary liaison between facilities and the pharmacy, educating clinical teams, handling implementation, and ensuring high-quality service for residents and caregivers.

The role requires an active RN license, willingness to travel up to 75% (including overnight stays), and strong relationship-building skills to support regulatory readiness and quality

Qualifications

• Active RN license in the state of practice.
• Background in skilled nursing and long-term care clinical experience.
• Willingness and ability to travel up to 75%, including overnight stays.
• Experience conducting training and education programs for professional groups.
• Strong ability to build and maintain facility relationships and partnerships.

Responsibilities

• Support facility onboarding and implementation of pharmacy services.
• Train facility staff on medication administration, survey readiness, risk management, and performance improvement.
• Develop and maintain education programs meeting state regulatory requirements.
• Coordinate and deliver educational programs at customer facilities and pharmacy locations.
• Monitor customer service levels and communicate concerns to internal teams.
• Identify and resolve workflow, service, and quality improvement opportunities with pharmacy operations.
• Assist facilities with action plans to reduce risk and improve compliance outcomes.
• Conduct mock surveys and provide guidance related to state inspections.
• Support QA initiatives and ensure educational materials meet company standards.
• Maintain knowledge of current healthcare and long-term care regulations and best practices.
• Collaborate with marketing and facility leadership on family communication programs.
• Build and maintain strong customer relationships through ongoing communication and site visits.

Skills

RN license

Skilled nursing

Travel up to 75%

Training experience

Facility relationship building

Job description

Nurse Account Manager | Long-Term Care Pharmacy
Location: Baltimore, MD
Salary: $90,000 - $95,000 annually (based on experience)
Schedule: Monday – Friday | Day Shift Hours
Travel up to 75% of the time, including occasional overnight stays.
Work Authorization Requirements
This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.

What Good Care Looks Like

Good care is specific. It is the right medication, for the right person, at the exact right time, and someone following up to make sure it actually worked.
That follow-through is where the system usually breaks down, and it is where Clarest steps in. We manage medication for patients across long-term care, assisted living, and at home, building the technology that keeps all three connected so no one gets handed off and forgotten.
None of that happens without the people doing it, which is why we hold ourselves to the same standard with our own. Paid time off increases the longer you are here, life insurance is company-paid, and for associates who enroll in our health plan, a dedicated nurse advocate and no-cost telehealth extend to eligible dependents as well. Careers here move in more directions than most people expect, and many of our leaders started in the roles we are hiring for now.

Build Strong Facility Partnerships That Improve Patient Care

As a Nurse Account Manager, you will serve as the primary connection between our long-term care pharmacy and the healthcare facilities we support. You will help customers successfully implement pharmacy services, educate clinical teams, address operational concerns, and ensure the highest level of service for residents and caregivers.

Unlike traditional nursing roles focused on direct patient care, this position combines clinical expertise, account management, training, and quality improvement. You'll work closely with facility leadership, pharmacy operations, and clinical teams to improve medication management, support regulatory readiness, and strengthen long-term customer relationships.

What You’ll Do

• Support facility onboarding and implementation of pharmacy services, including E-MAR systems when applicable
• Train facility staff on medication administration, survey readiness, risk management, and performance improvement practices
• Develop and maintain assisted living education programs that meet state regulatory requirements
• Coordinate and deliver educational programs both at customer facilities and pharmacy locations
• Monitor customer service levels during routine site visits and communicate service concerns to internal teams
• Partner with pharmacy operations to identify and resolve workflow, service, and quality improvement opportunities
• Assist facilities with action plans designed to reduce risk and improve compliance outcomes
• Conduct mock surveys and provide guidance related to state and regulatory inspections
• Support quality assurance initiatives and ensure educational materials align with facility needs and company standards
• Maintain knowledge of current healthcare, pharmacy, and long-term care regulations and best practices
• Collaborate with marketing and facility leadership on family communication and engagement programs
• Build and maintain strong customer relationships through ongoing communication, site visits, and problem resolution

What We’re Looking For

• Background in Skilled nursing and long-term care clinical experience
• Active Registered Nurse (RN) license in the state of practice
• Valid driver's license in good standing
• Experience conducting training and education programs for small to medium-sized professional groups
• Ability to travel up to 75% of the time, including occasional overnight travel

Bonus Points If You Have

• Three or more years of account management experience
• Experience supporting pharmacy technology implementation

You’ll Be Successful If You Have

• Ability to build and maintain strong relationships with facility leaders and stakeholders
• Strong problem-solving and issue-resolution skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities while meeting deadlines
• Strong attention to detail and regulatory compliance requirements
• Ability to work independently while collaborating effectively with cross-functional teams

Physical Requirements

• Ability to lift, carry, push, or move up to 40 pounds occasionally
• Ability to stand, sit, or drive for extended periods throughout the workday
• Ability to perform near-vision work and distinguish colors accurately

What We Offer

• Comprehensive Medical, Dental, and Vision Insurance (plans starting as low as $13.73 per pay period)
• Free Virtual Care and Telemedicine Services
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 6 Paid Holidays per Year
• Paid Time Off
• 401(k) with Company Match
• Company-Paid Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Referral Bonuses
• Pet Insurance
• Legal Insurance
• Corporate Discount Program

Equal Opportunity Statement

Clarest Health is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to participate in the application process and perform essential job functions. If you require an accommodation, please notify our Human Resources team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.