NSP Sales Support Specialist - 11:30am-8pm

D&H Distributing Co.; Harrisburg (Dauphin County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a well-established employee-owned technology distributor in a hybrid customer-facing role that combines sales and service. In this dynamic position, you will manage customer inquiries, support the sales team, and ensure high levels of customer satisfaction. With a strong emphasis on collaboration and community engagement, this innovative firm offers a comprehensive benefits package including an Employee Stock Ownership Plan, tuition assistance, and wellness reimbursements. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

Gym Reimbursement

Work from Home Reimbursement

Tuition Assistance

Employee Purchase Program

Qualifications

• 1-3 years of customer service experience in an office or call center.
• Associates Degree or higher education preferred.

Responsibilities

• Manage high volume of incoming calls and respond to inquiries.
• Support sales team and process customer orders efficiently.

Skills

Customer Service

Problem Solving

Critical Thinking

Attention to Detail

Education

Associates Degree

Higher Education

Tools

CRM Tool

Proprietary Software (CCA)

Job description

This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

Working Hours: 11:30am-8pm EST

D&H is growing! Join a 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits, Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and much more!
• As a D&H Co-Owner, you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer-facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

Responsibilities

CUSTOMER FACING

• Manage a high volume of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory, and post-sale requests within Partner’s SLA (Service Level Agreement).
• Provide customers with product and service information.
• Keep customer information and activities current by using our CRM tool.
• Resolve customer issues through attention to detail, problem solving, and critical thinking.
• Maintain a thorough understanding of connectivity between D&H and partners.
• Project a professional company image through phone, email, and instant message interaction.

SUPPORT

• Support sales team; learn D&H and vendor business processes.
• Process customer orders and respond to partner inquiries sent via phone calls, email, and electronic data interface in our proprietary software, CCA.
• Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
• “Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, responding to quote requests, and servicing the accounts in this zone.
• Work cohesively in support of the Sales Rep and their accounts.
• Order entry, product bids, and quotes.
• Adhere to all company policies, procedures, and ethics, including company attendance policy.

ADDITIONAL DUTIES

• Interact with vendors as well as co-owners in other departments.
• Attend training sessions as required.
• Meet Service Level Agreements, customer service team goals, and targets including call handling quotas.
• Must work in other areas as needed for cross-training and/or workload.
• Other related duties as assigned.

Requirements

• Associates Degree or higher education preferred.

• 1 to 3 years of office or call center based customer service experience.