NSO & Operations Excellence Manager

Hunter Super Techs - TurnPoint; Roseville (CA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Profit Sharing

Drink Discounts

Health Benefits

401(k) plan with company match

Paid vacation

Fantastic development opportunities

Job summary

Flynn 7 Brew is seeking an NSO & Operations Excellence Manager to lead all aspects of new stand openings and sustain operational excellence across locations. This hands-on role develops teams, coaches leaders, and partners with the VP to execute strategic initiatives.

Extensive travel and a focus on training, audits, and brand consistency are required. The position demands strong organization, cross-functional collaboration, and a track record of improving opening performance while maintaining

Qualifications

• Experience leading new store openings in QSR or fast-casual environments.
• Proven ability to train and develop leaders.
• Strong project management and cross-functional collaboration.
• Willingness to travel 90% or more as openings demand.
• Knowledge of brand standards and food safety compliance.

Responsibilities

• Leads all operational aspects of new stand openings and ensures readiness before opening day.
• Coordinates opening timelines with construction, facilities, HR, recruiting, training, and marketing.
• Trains Stand General Managers and Brew Crew on brand standards and procedures.
• Acts as interim operational leader between openings and supports staffing challenges.
• Drives performance improvements and maintains opening budgets.
• Partners with VP to roll out strategic initiatives and improve playbooks.

Skills

Leadership

People development

Ops management

Travel readiness

KPIs

Project management

Communication

Tools

POS systems

Job description

Company Background – Flynn GroupFlynn Group was founded by Greg Flynn in 1999 as a small operator and developer of Applebee’s restaurants in Washington State. It has grown over the years into the largest franchisee operator in the world, and one of the top 20 largest foodservice companies of any kind in the United States. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including 450+ Applebee’s, 280+ Taco Bells, 360+ Arby’s, 130+ Paneras, 930+ Pizza Huts and 190+ Wendy’s across 44 states. Recently added to the US portfolio are 280+ Pizza Huts and Wendy’s in Australia, 141 Planet Fitness clubs, and our newest addition, 7 Brew drive thru coffee stands in the United States. Altogether, the Flynn portfolio includes over 2,940+ units generating $5 billion+ in sales and employing over 78,000 people.Flynn Group’s primary mission is to be the premier operator within each of its brands. In pursuit of this mission, Flynn has developed a uniquely empowering culture and a relatively de-centralized operating structure which enable our leaders to take a long-term view of success and to invest appropriately in our people and assets to produce sustainable premier results. Though large, Flynn remains entrepreneurial in its spirit and DNA, while also maintaining a highly inclusive and collaborative culture. The team shares a communal sense of pride and a deep connection to achieving the company’s mission and success.Flynn Group, a franchisee unlike any other, is centered around providing growth opportunities to our loyal and dedicated team members. Our size, scale and structure allow us to commit to employee development and growth, empowering you to OWN your full potential. We invest in our people giving you access to training and development programs, mentorship, and career development resources. Our success to date and future growth potential is entirely due to our consistent, unique, and unbelievably strong culture.Company Background – Flynn 7 Brew7 Brew is a rapidly expanding drive-thru beverage experience with over 500 locations across 35 states in the U.S. They are one of the fastest-growing QSR brands in the world, with plans to open more than 160 additional domestic locations with Flynn Group. We’re passionate about crafting delicious and unique beverages while providing a fast, friendly customer experience. At Flynn 7 Brew, we believe in cultivating kindness one tasty drink at a time. We’ve built a vibrant, energetic work environment where team members can thrive, grow, and have fun while delivering exceptional service. Flynn 7B LLC is a franchisee of 7 Brew.Position DescriptionThe New Store Opening (NSO) & Operations Excellence Manager is responsible for planning, coordinating, and executing all aspects of new stand openings while ensuring operational excellence. This individual serves as a hands-on operational leader who develops teams, trains leaders, supports existing operations, and partners closely with the Vice President to execute strategic initiatives.This role requires extensive travel, exceptional leadership skills, strong organizational ability, and a willingness to jump into any operational challenge. During periods between new store openings, this individual will provide operational support, interim leadership, coaching, and project management across the organization.The ideal candidate is someone who is energized by building rather than simply maintaining operations. They thrive in new environments, enjoy solving complex operational challenges, and are equally comfortable coaching a new Stand General Manager, working a shift in the stand, or partnering with executives on strategic initiatives. They are highly organized, adaptable, and driven by helping others succeed while maintaining exceptional operational standards.Essential Duties & ResponsibilitiesLeads all operational aspects of new stand openingsDevelops, coordinates and executes opening timelines and cross-functional opening activities to ensure operational readiness prior to opening dayPartners with construction, facilities, HR, recruiting, training, and marketingSupports hiring and onboarding effortsLeads grand opening execution and identifies risks to proactively solve problemsConducts opening readiness assessments and pivots where necessaryTransitions new stores successfully to Area DirectorsManages, develops and coaches Stand General Managers and Assistant ManagersTrains Brew Crew on brand standardsReinforces culture and leadership expectations through presentations, meetings and via one-on-one in the standsEnsures consistent operational executionEvaluates leadership readiness before openingDuring and in between openings, this role will:Serve as interim operational leader when neededCover Stand General Manager vacanciesSupport Area Directors during staffing challengesAssist with operational auditsDrive performance improvement initiativesLead recovery efforts for underperforming locationsCoach leadership teamsMaintain brand standardsEnsure food safety complianceMonitor labor efficiencyImprove speed of serviceDrive guest experienceEnsure opening checklists are completedMaintain opening budgetsIdentify operational efficienciesMitigate riskFollow company procedure for communicating time off requestsExhibit a professional imageComplete all other assigned duties and responsibilitiesThis role will also partner directly with the VP to:Roll out and execute strategic initiativesDevelop new operational systemsImprove playbooksAssist with budgeting and forecastingAnalyze operational performanceLead special projectsBuild scalable operating proceduresTest new processesSupport future market expansionDesired Skills and ExperienceAbility to lead by example and coach rather than directAbility to build high-performing teams and develop future leadersAbility to create accountability and inspire othersBecome an expert in daily operations with strong attention to detailAbility to understand KPIsAbility to use strategic thinking and has a results-driven mindsetHas exceptional organizational skills and the ability to prioritize effectivelyMaintains excellent time managementAbility to engage in clear cross-functional communicationPossesses strong presentation skillsIs an excellent active listener and skilled in effective and constructive feedbackAbility to build relationships among the teamsPossesses excellent written and verbal skillsThrives in fast-paced environments and is able to accommodate a flexible scheduleAbility to travel extensively (90%+ depending on opening schedule)Learns quickly and handles change positivelyIs a critical thinker and is focused on solutions based on data driven informationIs resourceful and tech savvyCapable of using POS and Back Office computer system and proficient in Microsoft Office SuiteAbility to make sound decisions & anticipate issuesIs highly self-motivated and takes ownership with a positive attitudeHas a strong work ethic and is resilient in the face of change and adversityHas high energy, is detail oriented and always has a team first mentalityHas multi-unit restaurant leadership or equivalent operational experienceHas new store opening experienceHas a training and development backgroundPossesses experience leading and developing leadersHas QSR or fast-casual experienceHas budget management experienceHas strong project management skillsPerks for our employees:Competitive salaryProfit Sharing (varies by Market)Drink DiscountsHealth Benefits401(k) plan with a company matchPaid vacationFantastic development opportunitiesPhysical StandardsAbility to comply with all safety and sanitation requirements, including an ability to be exposed to and work with disinfectant cleaning supplies throughout entire shiftAbility to frequently wash hands with disinfecting soap throughout shiftAbility to stand and exert mobility and agility in a fast-paced and growing environment with agility and adaptability for up to ten (10) hours in lengthAbility to engage in frequent overhead reaching, bending, squatting and stoopingAbility to read, write, and verbally communicate effectively to employees, guests, vendors, and visitorsAbility to safely operate blenders, frozen drink machines and other stand equipment as necessaryAbility to safely work indoors and outdoors with frequent and prolonged exposure to a hot, damp, and sub-40 degree (F) environmentCan work outside for prolonged periods, regardless of weather conditions, subject to applicable legal restrictionsAbility to safely work in environment that includes wet floors, temperature extremes, and loud noiseAbility to safely transport, push, pull, lift up to 50 pounds repetitively throughout a shiftAbility to safely respond in emergency situations to avoid imminent dangers to self and othersMust possess finger and hand dexterity for using small tools and equipmentWorks a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)Can quickly and cleanly operate any position in the stand for training purposesCan effectively lead and direct multiple personality types under pressureIs able to work weekends and is available to work holidays, if necessaryIs always available by phone or in person to promptly address any needs at their standsMaintains a collaborative approach to teamwork and leadershipCan create and maintain genuine, uplifting interactions with strangersCan work carefully and quickly with hot water and coffee, glass bottles, and dairy productsCan work on their feet for hours at a time, sit, bend, kneel, twist, and squat as necessary to fulfill work needs, including but not limited to stocking and cleaning the standAbility to safely reach high and low shelvesCan climb a ladder and use a stepladderCan safely walk in between and around cars in the drive thru lineCan safely use a utility knifeMust be proficient in all Brewista, Shift Lead, and Manager duties and skill sets to help train and redirect the team as neededCan maintain awareness of the shift’s operations while working a positionCan assertively and graciously confront all employees to address operational, procedural, or cultural issuesCan adapt to problems and implement solutions during stressful situationsThe NSO & Operations Excellence Manager is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The NSO & Operations Excellence Manager should notify Flynn 7 Brew of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the NSO & Operations Excellence Manager in this position may be required to perform other duties to meet business needs. Flynn 7 Brew, reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the NSO & Operations Excellence Manager or Flynn 7 Brew may terminate employment at any time.Additional Position Requirements:Must live within geographic area being supported; ability to work extra hours (exempt), weekend hours, holiday hours, evening hours, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within assigned areas and throughout the organization as requested; driving on company business (requires valid driver’s license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).Why Join 7 Brew?At 7 Brew, you’ll be part of one of the fastest-growing QSR brands in the U.S. We offer opportunities for career development, a supportive team culture, and the chance to make a difference while having fun at work. If you’re excited to join a team that values kindness, speed, and great drinks—we’d love to hear from you!