Supervisor - Patient Access

Tenet Healthcare; Detroit, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Tenet Healthcare is seeking a Patient Access leader at Harper Hutzel Hospital in Detroit to coach staff, monitor performance metrics, and oversee registration processes across departments. The role emphasizes mentoring, policy implementation, and ensuring smooth operations in a hospital setting.

The ideal candidate has strong leadership, regulatory knowledge, and experience with Revenue Cycle Management, driving customer service excellence and staff development within a large health system.

Qualifications

• Extensive experience mentoring and training new hires and staff.

Responsibilities

• Provides daily support/mentoring/training to new hires and existing Patient Access staff, and assists in resolving escalated issues.

Skills

Leadership abilities

Interpersonal skills

Revenue Cycle Management knowledge

Regulatory knowledge

Communication (oral & written)

Education

High School Diploma or equivalent

College degree preferred

2-4 year degree in Business, Accounting, Medical Administration or related area preferred

Tools

Healthcare IT Systems

Job description

Job Summary

JOB SUMMARY

Working location: Harper Hutzel Hospital

Shift Information: 11:00 pm-7:30 am

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

SUPERVISORY RESPONSIBILITIES

• Direct Reports (titles) - Rep, PA I-IV

KNOWLEDGE, SKILLS, ABILITIES

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

PHYSICAL DEMANDS

• Must be able to work in sitting position

WORK ENVIRONMENT

• Hospital Work Environment

OTHER

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.