NPI Quality Technician

Jabil Malaysia; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Job summary

Jabil is seeking a Quality Assurance professional to support NPI projects by ensuring quality, efficiency, and compliance with standards. You will inspect incoming materials, participate in First-Article Inspections, and help maintain QC documentation.

Role requires 2+ years in quality/manufacturing, electronics familiarity, and ability to interpret drawings and use inspection tools. ISO 9001 and IPC knowledge are valued plus.

Qualifications

• Education: High school diploma or equivalent; ASQ or Six Sigma certifications preferred.
• Experience: A minimum of 2 years of experience in a quality or manufacturing environment, ideally within electronics manufacturing or a regulated industry.
• Knowledge, Skills, Abilities: Ability to interpret engineering drawings, specifications, and use inspection tools and equipment.
• Preferred qualifications: Electronics and manufacturing fundamentals; familiarity with IPC standards, ISO 9001, and related quality systems.

Responsibilities

• Incoming material inspection: Inspect components to meet engineering specs.
• First-Article Inspection (FAI): Verify new product builds meet design specifications.
• Quality Control & Documentation: Develop and maintain QC plans, inspection protocols, and documentation.
• Non-conformance management: Identify defects, manage NCRs, and coordinate corrective actions.
• Root cause analysis: Investigate quality issues using 8D or 5 Whys techniques.
• Support product certification and release for new products.
• Assist with QA activities for NPI, such as process validation, risk assessment, and product release.
• Coordinate customer complaint investigations related to NPI products.

Skills

Interpret engineering drawings

Quality/manufacturing experience

Use inspection tools

Education

High school diploma or equivalent

ASQ or Six Sigma certifications preferred

Tools

IPC-A-610 knowledge

IPC/JEDEC J-STD-033 knowledge

ISO 9001 knowledge

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Under the direction of Quality Assurance, support new product introduction (NPI) projects by ensuring quality, efficiency, and compliance with standards.

What will you do?

• Incoming material inspection: Perform inspections and measurements on incoming electronic components (such as PCBs and PCBAs) and mechanical components to ensure they meet engineering specifications.
• First-Article Inspection (FAI): Play a key role in the first-article inspection process, verifying that new product builds meet design specifications.
• Quality Control & Documentation: Help develop and maintain quality control plans, inspection protocols, and relevant documentation for internal assembly and inspection processes.
• Non-conformance management: Identify and document defects, manage non-conforming reports, and coordinate with engineering to initiate corrective actions.
• Problem-solving and root cause analysis: Investigate quality issues to determine the root cause, using standard methodologies like 8D or 5 Whys to drive continuous improvement and reduce future quality defects.

KEY RESPONSIBILITIES

• Support product certification and release for new products.
• Assist with quality assurance activities for NPI, such as process validation, risk assessment, and product release.
• Coordinate customer complaint investigations related to NPI products.
• Lead quality issue resolution, nonconformance investigations, and support product disposition.
• Assist in quality audits.
• Collaborate with Engineering and Manufacturing to meet NPI quality goals.
• Manage QA holds, inventory, and documentation related to new products.
• Perform statistical analyses to support quality control.
• Maintain knowledge of relevant procedures, specifications, and regulations.
• Support continuous improvement initiatives for NPI.

CUSTOMER SERVICE & LEADERSHIP

• Provide timely communication and support for NPI projects.
• Recommend improvements to testing methods and equipment.
• Lead NPI quality projects and support cross-functional teamwork.
• Adapt to changing conditions and elevate issues when needed.

SAFETY & ENVIRONMENT

• Follow safety policies and promote a safe work environment.
• Participate in Environmental Management System activities.

QUALIFICATIONS

Education: High school diploma or equivalent; ASQ or Six Sigma certifications preferred.

Experience: A minimum of 2 years of experience in a quality or manufacturing environment, ideally within electronics manufacturing or a regulated industry.

Knowledge, Skills, Abilities: Ability to interpret engineering drawings, specifications, and use inspection tools and equipment.

Preferred qualifications: Electronics and manufacturing: A solid understanding of electronics fundamentals, Surface-Mount Technology (SMT), mechanical assembly, and general manufacturing processes are essential. Quality standards and systems: Familiarity with international quality standards. IPC Standards: Knowledge of IPC-A-610 and IPC/JEDEC J-STD-033 for electronic assemblies and handling moisture-sensitive components. ISO 9001: Working knowledge of ISO quality management systems. Professional certifications, such as an ASQ Certified Quality Technician (CQT) or IPC certification, can be a significant advantage.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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