NPI Quality Technician

Jabil; Florence (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Jabil in Kentucky seeks a Quality Assurance professional to support new product introductions by ensuring quality, efficiency, and compliance with standards. You will inspect incoming materials, participate in FAI, develop QA documentation, and drive corrective actions for non-conformances.

You will lead quality activities for NPI, including process validation, risk assessment, customer complaint investigations, and collaboration with Engineering and Manufacturing to meet NPI quality goals.

Qualifications

• Ability to interpret engineering drawings and specifications.

Responsibilities

• Perform incoming material inspections on PCBs, PCBAs, and mechanical components to verify conformance to specs.

Skills

Engineering drawings

Inspection tools

Root cause analysis

Statistical analysis

Education

High school diploma or equivalent

ASQ or Six Sigma certifications preferred

Job description

Job Description

Under the direction of Quality Assurance, support new product introduction (NPI) projects by ensuring quality, efficiency, and compliance with standards.

What will you do?

• Incoming material inspection: Perform inspections and measurements on incoming electronic components (such as PCBs and PCBAs) and mechanical components to ensure they meet engineering specifications.
• First-Article Inspection (FAI): Play a key role in the first-article inspection process, verifying that new product builds meet design specifications.
• Quality Control & Documentation: Help develop and maintain quality control plans, inspection protocols, and relevant documentation for internal assembly and inspection processes.
• Non-conformance management: Identify and document defects, manage non-conforming reports, and coordinate with engineering to initiate corrective actions.
• Problem-solving and root cause analysis: Investigate quality issues to determine the root cause, using standard methodologies like 8D or 5 Whys to drive continuous improvement and reduce future quality defects.

Key Responsibilities

• Support product certification and release for new products.
• Assist with quality assurance activities for NPI, such as process validation, risk assessment, and product release.
• Coordinate customer complaint investigations related to NPI products.
• Lead quality issue resolution, nonconformance investigations, and support product disposition.
• Assist in quality audits.
• Collaborate with Engineering and Manufacturing to meet NPI quality goals.
• Manage QA holds, inventory, and documentation related to new products.
• Perform statistical analyses to support quality control.
• Maintain knowledge of relevant procedures, specifications, and regulations.
• Support continuous improvement initiatives for NPI.

CUSTOMER SERVICE & LEADERSHIP

• Provide timely communication and support for NPI projects.
• Recommend improvements to testing methods and equipment.
• Lead NPI quality projects and support cross-functional teamwork.
• Adapt to changing conditions and elevate issues when needed.

SAFETY & ENVIRONMENT

• Follow safety policies and promote a safe work environment.
• Participate in Environmental Management System activities.

Qualifications

Education

• High school diploma or equivalent; ASQ or Six Sigma certifications preferred.

Experience

• A minimum of 2 years of experience in a quality or manufacturing environment, ideally within electronics manufacturing or a regulated industry.

Knowledge, Skills, Abilities

• Ability to interpret engineering drawings, specifications, and use inspection tools and equipment.

Preferred Qualifications

• Electronics and manufacturing: A solid understanding of electronics fundamentals, Surface-Mount Technology (SMT), mechanical assembly, and general manufacturing processes are essential.
• Quality standards and systems: Familiarity with international quality standards.
• IPC Standards: Knowledge of IPC-A-610 and IPC/JEDEC J-STD-033 for electronic assemblies and handling moisture-sensitive components.
• ISO 9001: Working knowledge of ISO quality management systems.

Professional certifications, such as an ASQ Certified Quality Technician (CQT) or IPC certification, can be a significant advantage.