NPDI Services Engineer - Switchgear & Busway Deployment

Socket.dev; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking an NPDI Services Engineer to plan and execute NPDI programs for switchgear and busway deployments. You will own readiness, provide guaranteed serviceability, and coordinate across Engineering, Product Management, and Service Operations to ensure scalable deployment strategies.

You will collaborate with field teams to validate procedures, tools, and trained personnel, while contributing to risk mitigation and continuous improvement across the service lifecycle.

Qualifications

• The role requires a mechanical/electrical engineering background with hands-on deployment experience.
• Experience interfacing with R&D, product management, and field teams is preferred.
• Strong ability to interpret electrical/ mechanical drawings and deployment docs.

Responsibilities

• Lead NPDI initiatives to ensure on-time, high-quality delivery.
• Represent Services in design reviews and phase-gate milestones early in development.
• Own deployment readiness with validated procedures, tools, and trained teams.
• Perform FMEA to identify risks and drive mitigation in field deployment.
• Coordinate cross-functional execution across Engineering, Services, Operations.
• Develop standard deployment playbooks and troubleshooting guides.
• Monitor early deployment performance and feed learnings back to Engineering.
• Support parts/logistics readiness, including service kits and materials planning.
• Attend beta startups to ensure service readiness.

Skills

AC/DC power management

Cross-functional teamwork

Customer-facing tech support

Leadership

MS Office

Education

Bachelor's degree in Engineering

Tools

Engineering documentation tools

Job description

Socket.dev is seeking an NPDI Services Engineer to plan and execute NPDI programs for switchgear and busway deployments. You will own readiness, provide guaranteed serviceability, and coordinate across Engineering, Product Management, and Service Operations to ensure scalable deployment strategies.

You will collaborate with field teams to validate procedures, tools, and trained personnel, while contributing to risk mitigation and continuous improvement across the service lifecycle.