Now Hiring -Analyst

Gainwell Technologies LLC; Ohio; Remote; USD 45,000 - 64,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership development academies

Technical development academies

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support the delivery of client services, analyze performance, resolve issues, and provide data-driven insights in a healthcare technology environment. The role involves collaboration with operations, account management, and cross-functional teams to ensure service excellence.

Responsibilities include monitoring performance, analyzing trends, and preparing reports and dashboards.

Qualifications

• 1) Proven ability to analyze service performance and identify trends.
• 2) Experience supporting client services or operations in a client-facing role.
• 3) Proficiency with reporting tools and CRM systems.
• 4) Strong communication and collaboration across cross-functional teams.

Responsibilities

• Monitor performance and track issues to ensure SLA alignment.
• Analyze service data to identify improvement opportunities and boost client satisfaction.
• Prepare reports, dashboards, and communications for visibility into performance metrics.
• Collaborate with operations, account management, and other teams to support client needs.

Skills

Analytical skills

Data interpretation

Client services

Cross-functional collaboration

Communication

Attention to detail

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Great companies need great teams to propel their operations. As a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction. You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment.

• Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics
• Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives
• 3–5+ years of experience in client services, customer support, account management, or a related field
• Experience working in a client-facing role supporting service delivery or operations
• Strong analytical skills with the ability to interpret data and identify trends
• Experience with reporting tools, CRM systems, or Microsoft Office preferred
• Remote-based role within the United States with flexibility to support client and business needs
• Daily responsibilities include client coordination, performance tracking, and reporting
• Collaboration with clients, operations teams, and internal stakeholders
• Involvement in continuous improvement and enhancement of client service delivery processes

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.