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Savista, LLC; United States; Sur place; USD 48 216 000 - 74 390 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Paid time off

Résumé du poste

Savista is recruiting Eligibility Specialists to assist patients in navigating financial assistance programs such as Medicaid, Medicare, disability, and hospital charity care. You will advocate for patients, collect documentation, and guide them through applications while maintaining HIPAA compliance and high-quality service.

Based at one of our Prime Healthcare locations across the U.S., the role offers meaningful work, growth opportunities, and a collaborative team environment.

Qualifications

• High school diploma or GED; 1+ year in a customer-facing role preferred.
• English and Spanish proficiency preferred.
• Knowledge of Medicaid, Medicare, and Social Security Disability is helpful.

Responsabilités

• Serve as a patient advocate by meeting with patients to assess eligibility for financial assistance programs.
• Engage patients through phone outreach to support completion of required screenings and documentation.
• Guide patients through applications for programs such as Medicaid, Medicare, disability, and charity care.
• Help patients understand their financial responsibilities and available assistance options.
• Maintain accurate, confidential patient records in compliance with HIPAA and policies.
• Use multiple systems and tools to document, track, and report patient information.

Connaissances

Customer service

Bilingual English/Spanish

HIPAA compliance

Communication skills

Organizational skills

Formation

High school diploma or GED

Description du poste

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Make a Difference in Patients’ Lives with Savista

If you're looking for a meaningful opportunity to help patients navigate the financial challenges of healthcare, we'd love to connect with you. As an Eligibility Specialist with Savista, you'll serve as a patient advocate, helping individuals and families understand and access financial assistance programs that can remove barriers to receiving essential medical care. You'll use your communication, compassion, and problem-solving skills to guide patients through programs such as Medicaid, Medicare, disability, and hospital charity care. Every interaction is an opportunity to help someone understand their options, feel supported, and move forward with confidence. Whether you're beginning your healthcare career or bringing experience in customer service, healthcare, financial counseling, or social services, this is an opportunity to build valuable skills while making a meaningful impact.

Opportunities Available

We are hiring Eligibility Specialists across all Prime Healthcare locations.

Primary Work Locations

• Chino Valley Medical Center-CA — 5451 Walnut Ave, Chino, CA 91710
• Dallas Medical Center — 7 Medical Pkwy, Farmers Branch, TX 75234
• Dallas Regional Medical Center — 1011 N Galloway Ave, Mesquite, TX 75149
• Garden City Hospital — 6245 Inkster Rd, Garden City, MI 48135
• Garden Grove Hospital Medical Center-CA — 12601 Garden Grove Blvd, Garden Grove, CA 92843
• Huntington Beach Hospital — 17772 Beach Blvd, Huntington Beach, CA 92647
• IL Holy Family Medical Center — 100 North River Rd, Des Plaines, IL 60016
• IL Saint Francis Hospital — 355 Ridge Ave, Evanston, IL 60202
• Knapp Medical Center — 1401 E 8th St, Weslaco, TX 78596
• La Palma Intercommunity Hospital — 7901 Walker St, La Palma, CA 90623
• Lake Huron Medical Center — 2601 Electric Ave, Port Huron, MI 48060
• Montclair Hospital Medical Center — 5000 San Bernardino St, Montclair, CA 91763
• North Vista Hospital-NV — 1409 E Lake Mead Blvd, North Las Vegas, NV 89030
• Resurrection Medical Center — 7435 West Talcott Ave, Chicago, IL 60631
• San Dimas Community Hospital-CA — 1350 W Covina Blvd, San Dimas, CA 91773
• Sherman Oaks Hospital-CA — 4929 Van Nuys Blvd, Sherman Oaks, CA 91403
• St Mary of Nazareth Hospital Chicago — 2233 W Division St, Chicago, IL 60622
• St Mary's Regional Medical Center-NV — 235 W 6th St, Reno, NV 89503
• West Anaheim Medical Center — 3033 W Orange Ave, Anaheim, CA 92804
• Olympia Fields Hospital — 20201 South Crawford Ave, Olympia Fields, IL 60634

The Eligibility Specialist role is onsite at the assigned Prime location. Candidates selected for an interview will interview virtually.

What You’ll Do

• Serve as a patient advocate by meeting with patients to assess eligibility for financial assistance programs.
• Engage patients through phone outreach to support completion of required screenings and documentation.
• Guide patients through applications for programs such as Medicaid, Medicare, disability, and hospital charity care.
• Help patients understand their financial responsibilities and available assistance options.
• Build relationships with patients, hospital staff, government agencies, and internal teams to resolve eligibility issues.
• Manage a high caseload while prioritizing follow‑up, meeting deadlines, and maintaining productivity and quality expectations.
• Maintain accurate and confidential patient records in compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report patient information.
• Support operational needs and provide coverage at nearby hospital locations when needed.
• Complete special projects as assigned.

What We’re Looking For

We're looking for people who are passionate about helping others and have:

• High school diploma or GED 1+ year of experience in a customer‑facing role; healthcare, financial counseling, social services, or similar experience preferred
• Proficiency in English and Spanish preferred
• Basic knowledge of programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills and attention to detail
• The ability to navigate multiple software systems, applications, and platforms
• Strong communication skills and the ability to explain complex information clearly and empathetically
• Comfort working in a fast‑paced environment with changing priorities
• A genuine desire to help patients and build rapport through compassionate communication
• A dependable, solution‑oriented approach and the ability to collaborate effectively
• Reliable transportation and a valid driver’s license
• Flexibility to travel locally between hospital locations when operational needs require it

No healthcare experience? If you have strong customer service skills, enjoy helping people, and are comfortable learning new systems and processes, we encourage you to apply.

Why Join Savista?

Meaningful Work

Make a direct impact on patients and families navigating the healthcare system; Serve as a patient advocate and help connect individuals with resources that can reduce financial barriers to care; Work alongside hospital partners and healthcare professionals; Build valuable experience in healthcare revenue cycle management; Career Development

Career Development

• Premium LinkedIn Learning access
• SOAR professional development program
• Opportunities to build your healthcare and financial counseling expertise
• Supportive, collaborative team environment

Health & Wellness

• Medical, dental, and vision coverage
• HSA and FSA options
• Short- and long-term disability coverage
• Life insurance and supplemental insurance options

Wellness resources

• Complimentary Calm Premium membership
• Employee Assistance Program

Financial Benefits

• 401(k) with company match
• Company HSA contributions
• Access to certified financial planners
• Employee discount programs

Work-Life Balance

• Generous PTO starting at 17 days for full‑time colleagues
• Nine paid holidays
• 40 hours of paid volunteer time each year through our Heart & Soul program

Collaborative, mission‑driven culture built around teamwork, empathy, and growth

About Savista

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized professionals who work alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. Join Savista and build a career where your work directly supports patients, strengthens healthcare operations, and contributes to healthier communities.

Pay Transparency Disclaimer* Savista is required by state‑specific laws to include the salary range for this role when hiring a resident in applicable locations. The hourly range for this role is $17-$26 hourly. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

California Job Candidate Notice

The Savista experience is the combination of everything that's unique about our culture, our core values, our commitment to success but most importantly, it's our people. Our colleagues are problem‑solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 5 years in a row! California Job Candidate Notice