Eligibility Specialist 2

Savista, LLC; Garden City (ID); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, HSA and FSAs

401(k) with company match

PTO: 17 days + holidays

LinkedIn Learning & SOAR

Calm Premium access

Employee Assistance Program

Perk Spot discounts

Job summary

Savista is seeking an Eligibility Specialist 2 to assist patients with navigating financial assistance programs across Medicaid, Medicare, disability, and hospital charity care. You will interview patients, explain options, and coordinate with hospitals and agencies to resolve eligibility and secure coverage.

The role emphasizes empathy, clear communication, and the ability to handle complex cases, multi‑location support, and training colleagues. A strong customer-service mindset is essential.

Qualifications

• High school diploma or GED required.
• 2+ years in a customer-facing role in healthcare or social services preferred.
• Working knowledge of Medicaid, Medicare and Social Security Disability programs.

Responsibilities

• Advocate for patients and assess eligibility for financial assistance at bedside or via phone.
• Guide patients through complex program applications (Medicaid/Medicare/Disability/hospital charity).
• Manage multiple applications concurrently and ensure timely, accurate documentation.

Skills

Customer service

Communication skills

Empathy

Reliability

Organization

Education

High school diploma or GED

Job description

Job Title

Eligibility Specialist 2

Employment Type

Full-Time, non-exempt

Pay Range

$22.00-$24.00 per hour*

Work Schedule

Tue – Fri 10:00AM to 6:30PM Sat 8:00AM to 4:30PM (Schedule flexibility required to meet business needs)

Primary Work Location(s)

Garden City Hospital 6245 Inkster Rd, Garden City, MI 48135

Why You’ll Love This Role

As an Eligibility Specialist 2, you’ll get to make a difference in patients’ lives every day! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. This role goes beyond the basics of eligibility screening. You’ll use your compassion, communication skills, and problem‑solving abilities to guide patients’ step‑by‑step through complex applications for Medicaid, Medicare, disability, and hospital charity programs. You’ll take ownership of cases that require deeper investigation, coordination with hospitals and agencies, and see them through to resolution. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. In addition, you may provide coverage across multiple hospital locations within your assigned region and support the onboarding or training of colleagues by sharing your knowledge and expertise. If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

What You’ll Do

• Serve as a patient advocate, conducting advanced screenings with patients in-person at bedside, to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, hospital charity care, and unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
• Independently manage application follow-up work, ensuring applications are progressing, completed, and resolved efficiently across multiple programs.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
• Support disability applications and appeals processes, including coordinating medical appointments, completing applications, submitting appeals, and following through on final determinations.
• Collaborate and build relationships across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Assist in onboarding, training or supporting colleagues, sharing knowledge and best practices as requested.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing floating staffing coverage at nearby hospital locations as required.
• Complete special projects, as assigned.

What We’re Looking For

• High school diploma or GED
• Bilingual Arabic is highly desired, but not required
• 2+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
• Working knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills with the ability to handle higher complexity cases, multiple priorities, and maintain accuracy and attention to detail
• Tech savvy with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously
• Ability to explain complex information clearly and empathetically
• Comfort working in fast‑paced environments with changing priorities
• Ability to work independently, including in locations where you may be the only specialist assigned
• Genuine care for patients’ needs and concerns with ability to establish a rapport with patients through empathetic communication
• Dependable, solution‑oriented professional, who collaborates effectively with patients, hospital partners, and internal teams and colleagues
• Reliable transportation and a valid driver’s license

What We Offer

• Medical, dental, vision, HSA and FSA accounts, short‑term and long‑term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• 401(k) with company match, company HSA contributions, and access to certified financial planners
• 17 days PTO for full‑time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Premium LinkedIn Learning access and our SOAR development program
• Free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts

About Savista

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‑first company. Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment.

Pay Transparency Disclaimer

* Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.