Eligibility Specialist 1

Savista, LLC; Hackensack (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Savista, LLC is seeking a Patient Financial Counselor to help patients navigate Medicaid, Medicare, disability programs, and hospital charity care. You will meet with patients in person, assess eligibility, and guide them through the application process while maintaining HIPAA-compliant records.

The role requires English and Spanish proficiency, strong organizational skills, and a compassionate approach to complex financial discussions.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to support nearby hospital locations within the market area.
• Strong organizational skills with ability to manage multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills with empathetic approach.
• Ability to explain financial information and solutions clearly to patients.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide guidance on programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care with timely documentation.
• Act as liaison between patients, hospital staff, and government agencies to establish eligibility and secure funding.
• Manage multiple patient cases with prioritized tasks to meet deadlines and follow up on applications.
• Clearly communicate financial obligations and funding options to patients in an empathetic manner.
• Maintain accurate, confidential records in HIPAA-compliant fashion.
• Contribute to productivity and quality metrics for financial counseling objectives.
• Use multiple systems/databases to gather, track, and report patient data.
• Assist with vacancy coverage and complete special projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Attention to detail

Driver's license

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Work Schedule and Location

• Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Saturday from 8:00am to 7:00pm to meet business needs.
• Primary Locations: This position is onsite and will be required to service the primary hospital locations of:
  • Hackensack Meridian Health - 100 First St Suite 300 Hackensack NJ 07601

Key Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Qualifications & Competencies

• High school diploma or GED
• Proficiency in English and Spanish
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license.
• Travel: None

Preferred

• Experience in healthcare revenue cycle, financial counseling, or insurance verification.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $21.50 to $24.50 per hour.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

California Job Candidate Notice

The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row!

It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Make sure to double check our website address; there is no period in our domain name other than ".com". Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for "advances." Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savita has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided.