Novi - Assistant Store Manager

Rockler Woodworking and Hardware; Novi (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative company dedicated to empowering woodworkers and DIY enthusiasts! As an Assistant Store Manager, you will play a pivotal role in enhancing customer satisfaction and driving sales. This position involves collaborating with the Store Manager to implement effective sales strategies, manage merchandise, and maintain a customer-friendly environment. With a focus on teamwork and creativity, you'll help foster a culture that values craftsmanship and community involvement. This is an exciting opportunity to make a significant impact in a family-owned business that cherishes its employees and customers alike.

Qualifications

• Experience in retail sales and customer service is essential.
• Supervisory experience is desirable for this role.

Responsibilities

• Maximize sales and profitability through effective sales strategies.
• Train and develop staff to ensure top performance.

Skills

Customer Service

Sales Strategies

Team Leadership

Retail Sales

Product Knowledge

Communication Skills

Education

B.S. degree in Business Administration

Equivalent experience in a related field

Tools

MS Office (Outlook, Excel, Word)

Job description

Join the Rockler Woodworking Family!

Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com

Why Rockler?

• Be part of a family-owned business that cherishes its customers and employees alike.
• Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.
• Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

Your Role: Assistant Store Manager

As the gatekeeper for Customer Service and Satisfaction, you'll play a pivotal role in maximizing sales and profitability. Collaborate with the Store Manager to ensure the store operates seamlessly through effective sales strategies, merchandise management, and customer-centric initiatives.

Summary of Position

This role is responsible for customer service and satisfaction at the store. The Assistant Store Manager is accountable for ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage in support of the Store Manager.

Major Areas of Accountability

1. Train, develop, and communicate with all staff; assist Store Manager in assessing associate performance regularly.
2. Implement and maintain customer service standards to ensure each customer receives outstanding service by providing a guest-friendly environment, greeting and acknowledging every customer, and offering complete product knowledge.
3. Assist Store Manager in assessing store performance; monitor store metrics and help develop and implement strategies for improvement.
4. Assist in assigning daily goals and tasks, ensuring proper completion through follow-up.
5. Maintain adherence to all company policies and procedures through regular store walk-throughs and audits.
6. Control expenses and shrinkage to optimize store profitability.
7. Maintain all merchandising, display presentation, and signage standards.
8. Ensure the selling floor is adequately stocked.
9. Evaluate and address performance issues with support from the store manager.
10. Train, develop, and monitor store personnel to establish product knowledge and sales closing skills, ensuring all training requirements are met.
11. Drive local marketing events (classes, demos, etc.) and community involvement to attract new customers and meet sales objectives.
12. Promote woodworking activities and awareness within the community to increase store traffic and sales.
13. Perform any other responsibilities as assigned by the supervisor.
14. Attendance is essential; all employees are expected to be at work during scheduled times.

Requirements for the Position

• B.S. degree or equivalent experience in Business Administration or a related field (desirable).
• Prior supervisory or leadership experience (desirable).
• 1 to 3 years of retail sales experience, preferably with similar products.
• Proficiency in MS Office (Outlook, Excel, Word).
• Knowledge of woodworking supplies and tools is a plus.
• Ability to motivate staff for top performance.
• Ability to stand for long periods, lift up to 50 lbs regularly, and participate in team lifting.

Rockler Companies is an Equal Opportunity Employer committed to inclusion and diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.