Not open Information Technology Officer

Australian Antarctic Division; Kentucky; On-site; AUD 82,000 - 151,000; Full time

Job summary

Join a pioneering organization dedicated to protecting and understanding Antarctica. As an Information Technology Officer, you'll provide essential ICT support while experiencing the unique challenges of working in one of the most remote environments on Earth. This role not only offers a chance to contribute to world-leading science but also emphasizes personal and professional growth. You'll be part of a close-knit team, tackling technical challenges and ensuring smooth operations in an isolated setting. If you're adaptable, proactive, and ready for an extraordinary adventure, this opportunity is for you!

Benefits

Generous superannuation contribution

Accrual of recreation leave

Unique experience in Antarctica

Professional development opportunities

Qualifications

• 3+ years in IT Service Desk providing on-site and phone support.
• Experience with end-user hardware, software, and enterprise ICT equipment.

Responsibilities

• Provide ICT support services including installation and repair of infrastructure.
• Collaborate with team members to manage workload and support operational priorities.

Skills

IT Service Desk Support

Client-Focused Approach

Investigative Skills

Technical Communication

Maintenance and Repair of Electronic Equipment

Education

Open Cabling Licence

ITIL Certification

CCNA Certification

Microsoft Certification

HDI Certification

Tools

Microsoft Office

IT Service Management Software

Antivirus Software

VoIP Equipment

Network Equipment

Job description

As an Information Technology Officer (ITO), you will provide information and communications technology (ICT) support services on station. You may assist with the repair and installation of ICT infrastructure.

ITOs are under the supervision of the Senior Communications Technical Officer (SCTO). You will work as a team with the SCTO/CTO to manage workload and tasks in support of operational and technical priorities.

ITOs are employed during the summer season at Casey and Davis stations.

The Australian Antarctic Program’s (AAP) vision is to ensure Antarctica is valued, protected, and understood. Working with the AAP provides a unique opportunity to experience Antarctica and the Southern Ocean while supporting world-leading science.

The AAP aims to support expeditioner growth, professionally and personally, with a focus on wellbeing. We strive to employ versatile, proactive, and community-minded people. Expeditioners will need to contribute to a small team and be resilient as they face the challenges of living in an isolated environment.

Employment conditions

• The annual base salary (while in Australia) is $82,993 per annum.
• Base salary + additional allowances when in Antarctica starts from $150,947 per annum.
• A generous employer superannuation contribution of up to 15.4% will be paid in addition to salary and allowances.
• You will accrue recreation leave at the equivalent of 20 days per annum pro rata. Please note that recreation leave is not available in Antarctica but will be paid out on return to Australia.

What we are looking for

To apply for this role, you must have the skills and licenses listed below:

Qualifications/licences

• Citizenship – In accordance with the PS Act 1999, Australian Public Service employees are required to be Australian citizens. Persons who are not Australian citizens will generally only be considered where there are no suitable Australian applicants, with next considerations being Australian residents with work rights and New Zealand citizens.

Obtain prior to commencement

• Baseline security clearance.
• Valid Passport – The expiry date of the passport (and any relevant visa) must be at least 6 months beyond the planned end date of your intended stay in the Antarctic or sub-Antarctic.
• Provide First Aid (HLTAID0011) must be valid for at least 18 months beyond the date of AAD commencement.
• Provide CPR (HLTAID009) must be valid for at least 6 months beyond the date of AAD commencement.

Knowledge and experience

Within the last 5 years:

• Three or more years working on an IT Service Desk, directly providing on-site and phone support.
• Experience with the following end user hardware and software:
  • Desktop and laptop computers.
  • Computer Operating Systems.
  • Microsoft Office.
  • Antivirus, Anti-Malware, etc.
  • Peripherals.
  • Smartphones and Tablets.
  • Databases.
• Experience with installing and maintaining enterprise ICT equipment, including:
  • Servers and enterprise storage.
  • Network equipment.
  • VoIP/unified communications equipment.
• Proven experience using IT Service Management software.
• A demonstrated client-focused approach, particularly in identifying and documenting clients’ requirements, maintaining ownership of issues, and ensuring appropriate communication with the client. You will be experienced with conveying technical information to a diverse client base with varying levels of technical understanding.
• Ability to support a variety of computer and mobile operating systems, hardware, and software. The Antarctic Division SOE is Windows, but expeditioners may bring along any type of computer hardware and software.
• Ability to investigate, research, and collaborate with team members to resolve complex ICT issues.

Qualifications/licences

Provide copies in your application:

• Open Cabling Licence or have successfully completed Open Cabling Registration training.
• Licenses or certifications e.g., ITIL, CCNA, Microsoft, HDI.

Knowledge and experience

Within the last 5 years:

• Maintenance and repair of electronic equipment.

Other requirements

As a proactive and positive member of the community, you will:

• Maintain a personal and practical commitment to AAD policies and standard operating procedures (including work, health and safety, and environmental policies). Training and guidance in regard to all responsibilities relevant to your position will be provided.
• Be rostered to perform duties to support the community life of the expedition, such as general kitchen duties, garbage clearance, general cleaning duties, and assisting other expedition members with official programs, to ensure an equitable contribution.
• Work in areas outside of your primary role, for example, aiding other areas or science projects, or participating in general laboring tasks such as clearing snow or handling cargo.

Commitment to Diversity and Inclusion

At the AAD, we value diversity in all its forms – background, experience, and perspective. We recognize the challenges that come with our work and are committed to fostering an inclusive culture for all. We encourage applications from everyone, especially people from under-represented groups like Aboriginal and Torres Strait Islander people, women, gender-diverse people, LGBTQIA+ communities, and those of different cultural and linguistic backgrounds.

Covid-19

Expeditioners must comply with the AAD’s Infectious Respiratory Disease Management Plan, including the requirement to have had a COVID-19 vaccination or a medically documented COVID-19 infection, within 12 months of deployment. More information is available.

For job-specific (technical or trade-related) enquiries, or to discuss the role in more detail, please contact Alexander Bowyer and Simon Evans at [e-mail].

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