Norwegian-Speaking Mercedes Support Agent | Greece

Employers from Greece; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Training programs

Health insurance

Bonus / extra salaries

Paid training

Job summary

Mercier Consultancy Group is seeking a Norwegian Speaking Customer Agent for Mercedes in Greece. You will deliver exceptional support to Mercedes owners in Norway via phone, email, and live chat, handling product information, troubleshooting, and service scheduling while maintaining the prestigious brand image.

The ideal candidate is native or fluent in Norwegian, has strong English skills for international communication, and holds an EU passport or Greece work permit.

Qualifications

• Native or fluent Norwegian (spoken and written).
• Excellent English for international communication.
• EU passport or Greek work permit required.
• Experience in customer service or advisory role is valued.

Responsibilities

• Deliver exceptional customer support to Mercedes owners in Norway via phone, email, and live chat, maintaining the brand image.
• Assist clients with technical troubleshooting, service scheduling, and general product information.
• Maintain accurate records of customer interactions in the CRM to ensure high-quality service standards.
• Collaborate with internal departments to resolve complex automotive service-related issues efficiently.
• Stay up-to-date with Mercedes developments, models, and technological innovations in the automotive fleet.
• Provide personalized advice to enhance the ownership experience for Mercedes clients.
• Manage inquiries and ensure timely responses across channels.

Skills

Norwegian language proficiency

English proficiency

Customer service experience

Problem-solving

Attention to detail

Communication skills

Job description

Mercier Consultancy Group is seeking a Norwegian Speaking Customer Agent for Mercedes in Greece. You will deliver exceptional support to Mercedes owners in Norway via phone, email, and live chat, handling product information, troubleshooting, and service scheduling while maintaining the prestigious brand image.

The ideal candidate is native or fluent in Norwegian, has strong English skills for international communication, and holds an EU passport or Greece work permit.