Northwest Member Services Representative

YMCA of Metropolitan Fort Worth; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA of Metropolitan Fort Worth is seeking a Member Services Representative to be the first point of contact for current and prospective members. You will provide outstanding customer service, answer membership inquiries, and support administrative tasks to ensure a positive member experience.

As part of a welcoming front desk team, you will greet visitors, process applications and payments, maintain member records, and collaborate with staff to promote programs and services while upholding the

Qualifications

• Must be at least 16 years old.
• CPR, First Aid and AED certification preferred (or willing to obtain within 30 days).
• Previous customer service experience preferred.
• Experience in a community-focused organization or membership-based facility preferred.

Responsibilities

• Greet and welcome members, guests and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Process membership applications, cancellations and changes; handle cash transactions.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Collaborate with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Skills

Interpersonal skills

Communication skills

Multitasking

Basic computer skills

Member management software

Problem-solving

Attention to detail

Job description

MEMBER SERVICES REPRESENTATIVE

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience.

Key Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

QUALIFICATIONS

• Must be minimum 16yrs of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

SKILLS

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.

MISSION

To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT

The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to Strengthen Community. Our Areas Of Impact Include

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

MAKE A DIFFERENCE. WORK AT THE Y.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.