Northern CAl/Northern Nevada Regional Mgr., Patient Access - CAT

Hanger Clinic; Reno (NV); Remote; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking a Regional Manager for Patient Access to oversee administrative operations and ensure top-tier patient satisfaction. This role involves strategic guidance, financial oversight, and fostering relationships with key stakeholders. Candidates will lead a team, manage operational goals, and drive improvements in patient care. With a focus on empowering human potential, this position offers a unique opportunity to make a significant impact in the healthcare sector while enjoying competitive compensation and a supportive work environment. Join a team dedicated to enhancing mobility and freedom for patients across the region.

Benefits

401(k) Plan

Paid Holidays

Medical, Dental, Vision Benefits

Flexible Schedules

Student Loan Repayment Assistance

Relocation Assistance

Mentorship Programs

Referral Bonuses

Paid Parental Leave

Opportunities for Regional and National Travel

Qualifications

• 7+ years of healthcare operations management experience, preferably in Orthotics and Prosthetics.
• Experience managing in a multi-site environment is preferred.

Responsibilities

• Oversee administrative clinic operations to ensure efficiency and patient satisfaction.
• Supervise Area Managers responsible for patient access staff.
• Support budget management, including forecasting and resource allocation.

Skills

Healthcare Operations Management

Staff Management

Patient Care Management

Financial Analysis

Interpersonal Skills

Problem Resolution

Education

BA/BS in Business Administration

Equivalent Experience

Tools

Windows-based Office Software

ADP

Catalyst

Job description

Northern CAl/Northern Nevada Regional Mgr., Patient Access - CAT

Sick time, 401(k), retirement plan, relocation assistance

Northern CAl/Northern Nevada Regional Mgr., Patient Access - CAT

Job ID
2025-29531

# Positions
1

Job Location
US-CA-City | US-NV
Telecommute
Regional Remote Position
FT/PT
Full-Time
Category
Medical Office Professionals

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Our employees touch thousands of lives daily, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Regional Manager, Patient Access, oversees the administrative operations of patient care within the field, focusing on efficiency, accuracy, and top-tier patient satisfaction. This role acts as the key liaison between revenue cycle functions, the Hanger Resource Center, and regional, local administrative and clinical leadership. The manager reviews and monitors financial and operational results, providing strategic guidance to improve performance. Ensuring smooth operations and addressing barriers to access, this leader facilitates a positive patient experience and supports outcomes. The role also involves maintaining relationships with referrals, managed markets, and payors. This is a regional remote opportunity. Candidates must reside in the N.Cal/N. Nevada region with up to 80% travel within the region.

Your Impact

• Oversee administrative clinic operations to ensure efficiency and patient satisfaction. Ensure workflows and processes are properly followed.
• Meet daily, weekly, and monthly operational goals aligned with company objectives.
• Supervise Area Managers responsible for patient access staff, including hiring, training, performance evaluations, and issue resolution.
• Partner with Talent Acquisition to fill staff vacancies promptly with qualified Patient Access Coordinators.
• Create an engaging work environment that promotes employee growth and high-quality patient care. Monitor quality assurance metrics like Net Promoter Score and Outcomes.
• Support budget management, including forecasting, resource allocation, and cost controls. Manage systems such as ADP and Catalyst.
• Oversee WIP management processes and support sales and marketing strategies.
• Ensure financial controls and compliance procedures are followed.
• Drive effective use of front office systems, including system upgrades and new tools.
• Communicate payer updates, issues, or risks to the revenue cycle team.
• Coordinate with partners in the Hanger Resource Center (Real Estate, IT, HR, Finance, etc.) to address information and service needs.
• Enforce HIPAA Privacy Rules to safeguard patient information.
• Travel within the region (up to 80%) to clinics and meetings.

Perform other administrative, project, system, and analytical duties as needed.

• Manage special projects as directed by regional leadership.
• Lead activities related to customer service excellence and patient relations programs.
• Influence costs, methods, and staffing decisions.
• Report results and strategies to regional leadership.
• Follow strategic guidance from the Regional Director/Vice President.

Minimum Qualifications

• BA/BS in business administration, therapy, or related field, or equivalent experience.
• At least 7 years of healthcare operations management experience, preferably in Orthotics and Prosthetics.
• At least 7 years of experience hiring, supervising, and coaching staff.
• Experience managing in a multi-site environment is preferred.

Additional Success Factors

• Strong interpersonal and collaborative skills.
• Deep knowledge of patient care management.
• Understanding of financial and accounting practices, including budgeting and forecasting.
• Ability to analyze financial metrics.
• Proven staff management and development skills.
• Working knowledge of healthcare reimbursement rules.
• Ability to produce detailed reports on revenue, patient and employee satisfaction, etc.
• Experience resolving customer/patient issues.
• Proficiency in Windows-based office software (Word, Excel).
• Integrity, honesty, transparency, and respect in all relationships.
• Patient-centered approach, building trust.
• Open to collaboration and constructive dialogue.
• Innovative mindset, adaptable to change.
• Focus on outcomes and process improvement.

• Regional Remote: Salary range of $100,000-$130,000 plus bonus and benefits. Salary varies based on skills, location, and other factors.

Our Investment in You

• Competitive compensation
• Paid holidays and floating holidays
• PTO including vacation and sick leave
• Medical, Dental, Vision benefits
• 401(k) plan
• Paid parental leave
• Flexible schedules and part-time options
• Referral bonuses
• Mentorship programs
• Student Loan Repayment Assistance (varies by location)
• Relocation assistance
• Opportunities for regional and national travel
• Participation in volunteering events

Hanger, Inc. is an equal opportunity employer. All employment conditions are administered without discrimination based on protected characteristics. We comply with all applicable laws. Retaliation against employees supporting discrimination or harassment complaints is prohibited.

#ERF-HPO

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