Northern CAl/Northern Nevada Regional Mgr., Patient Access - CAT

Hanger Clinic; California, Los Angeles (MO, CA); Remote; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking a Regional Manager for Patient Access to oversee administrative operations across clinics. This role emphasizes efficiency, patient satisfaction, and strategic guidance, requiring strong leadership and operational skills. The ideal candidate will manage a team, ensure compliance, and drive improvements in patient care. With a focus on collaboration and continuous growth, this position offers a unique opportunity to impact the lives of patients positively while working in a dynamic and supportive environment. Join a team that values integrity and patient-centered care.

Benefits

401(k)

Relocation Assistance

Health Benefits

Flexible Schedules

Parental Leave

Referral Bonuses

Mentorship

Student Loan Assistance

Travel Opportunities

Qualifications

• 7+ years of healthcare operations management experience, preferably in O&P.
• Experience in hiring, supervising, and coaching staff in a multi-site environment.

Responsibilities

• Oversee clinic administrative operations to ensure efficiency and patient satisfaction.
• Support budget management and ensure compliance with financial controls.

Skills

Healthcare Operations Management

Patient Care Management

Financial Analysis

Staff Management

Interpersonal Skills

Education

BA/BS in Business Administration

Equivalent Experience

Tools

Windows Office Tools

ADP

Catalyst

Job description

Northern Cal/Northern Nevada Regional Manager, Patient Access - CAT

Sick time, 401(k), retirement plan, relocation assistance

Job ID: 2025-29531

# Positions: 1

Job Location: US-CA-City | US-NV
Telecommute: Regional Remote Position
FT/PT: Full-Time
Category: Medical Office Professionals

About Us

Hanger, Inc., with a mantra of Empowering Human Potential, is the world’s leading provider of orthotic and prosthetic (O&P) services and products. We offer advanced O&P solutions, clinically differentiated programs, and unmatched customer service. Our Patient Care segment is the largest owner and operator of O&P clinics nationwide. Our vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Our employees touch thousands of lives daily, helping people achieve mobility and freedom.

Could This Be For You?

The Regional Manager, Patient Access, oversees administrative operations within the field, focusing on efficiency, accuracy, and patient satisfaction. This role acts as the key liaison between revenue cycle functions, the Hanger Resource Center, and regional leadership. The candidate will review and monitor financial and operational results, providing strategic guidance to improve performance. Ensuring seamless operations and addressing access barriers, this leader facilitates a smooth patient experience and supports positive outcomes. The role is regional remote, requiring residence in the N. Cal/N. Nevada region, with travel up to 80% within the region.

Your Impact

• Oversee clinic administrative operations to ensure efficiency and patient satisfaction.
• Ensure operational goals are met and aligned with company objectives.
• Supervise Area Managers responsible for patient access staff, including hiring, training, and performance evaluations.
• Partner with Talent Acquisition to fill vacancies with qualified Patient Access Coordinators.
• Promote a positive work environment that fosters employee growth and high-quality patient care. Monitor quality metrics such as Net Promoter Score and Outcomes.
• Support budget management, including forecasting, resource allocation, and cost controls. Manage systems like ADP and Catalyst.
• Oversee WIP management to ensure effective use of tools and reporting systems. Support sales and marketing strategies.
• Ensure compliance with financial controls and operational procedures.
• Drive the effective use of front office systems and technology improvements.
• Communicate payer updates, issues, or risks to revenue cycle teams.
• Coordinate with partners in the Hanger Resource Center (Real Estate, IT, HR, Finance, etc.) to address information and service needs.
• Enforce HIPAA Privacy Rules to protect patient information.
• Travel within the region up to 80% to clinics and meetings.

Additional Duties

• Manage special projects as directed by regional leadership.
• Lead customer service and patient relations programs.
• Report results and strategies to regional leadership.
• Follow strategic guidance from the Regional Director/Vice President.

Minimum Qualifications

• BA/BS in business administration, therapy, or related field, or equivalent experience.
• At least 7 years of healthcare operations management experience, preferably in Orthotics and Prosthetics.
• At least 7 years of hiring, supervising, and coaching staff.
• Experience managing in a multi-site environment preferred.

Success Factors

• Strong interpersonal and collaborative skills.
• Deep knowledge of patient care management.
• Understanding of financial and accounting practices, including budgeting.
• Ability to analyze financial metrics.
• Experience in staff management and development.
• Knowledge of healthcare reimbursement rules.
• Proficiency in Windows Office tools.
• Integrity, honesty, and respect in all relationships.
• Focus on patient-centered care and continuous improvement.

Compensation & Benefits

Pay range: $100,000-$130,000 plus bonus and benefits. Compensation varies based on skills, location, and other factors.

• Competitive packages, holidays, PTO, health benefits, 401(k), parental leave, flexible schedules, referral bonuses, mentorship, student loan assistance, relocation, and travel opportunities.

Equal Opportunity Statement

Hanger, Inc. provides equal employment opportunities without discrimination based on protected characteristics. We comply with all applicable laws and prohibit retaliation against employees supporting discrimination or harassment complaints.

#ERF-HPO

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