Northeast Engine Rapid Response Technician - 2746

Duncan Aviation; Town of Middletown (NY); On-site; USD 76,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Geographic differential

Company phone, laptop & vehicle for on

Tool account program

In-house training

Job summary

Duncan Aviation seeks a Rapid Response Technician III to travel to customer sites and perform on-wing inspections, troubleshooting, and repairs on corporate jets across the United States and abroad.

The role requires advanced technical skills, effective customer interaction, and the ability to work independently or as part of a team. This position includes 24/7 rapid response coverage with competitive benefits.

Qualifications

• Requires High School Diploma or GED.
• Must hold FAA A&P certificate with good standing.
• Minimum 5 years in corporate aviation maintenance focused on engines/airframes.
• Lead Technician or AOG experience with corporate flight departments, MROs, or OEMs is preferred.

Responsibilities

• Perform on-wing inspections, troubleshooting and repair of aircraft/engine systems across various jets.
• Ensure accurate documentation and timely sign-off on work orders and labor hours.
• Maintain customer relationships and communicate service options to meet financial goals.
• Manage projects from pre-planning to delivery, ensuring safety and quality.
• Maintain tool calibration and inventory, and ensure safe work conditions.
• Be a primary point of contact for customers before/after hours.
• Support lead technicians and train junior staff as needed.

Skills

Troubleshooting

Customer communication

On-wing inspection

Documentation

Education

High School Diploma/GED

FAA A&P License

5+ years corporate aviation maintenance

Lead Technician / AOG経験

Tools

Basic hand tools

Tool accountability program

Job description

TheRapid Response Technician III, travels to the customer’s location to perform on-wing inspection, troubleshooting, and to repair aircraft and engines on various corporate jets across the United States and internationally. This position interacts with customers and collaborates with Duncan team members to provide exceptional customer service and rapid response 24/7. The RRT Technician III, with advanced knowledge and high-level skills, inspects, adjusts, repairs and other general tasks related to the maintenance and repair of aircraft and engines systems and components on a variety of aircrafts, using Personal Protection Equipment, in a safe and clean work environment according to manufacturer’s specifications, Duncan Aviation approved procedures and customer specifications. In addition, this position performs effective troubleshooting of the most complicated squawks; in the absence of the lead technician, accepts ownerships of the work scope and established milestones relative to the successful and timely completion of these projects; trains less experienced technicians through the OJT process; prepares and completes appropriate documentation and training logs in a timely manner; will performs as a Qualified Inspector (QI) (Required within six months of hire if hired with prior experience).

Essential Job Functions

1. Effectively and efficiently performs high quality inspections, servicing, troubleshooting and maintaining of aircraft engines, systems and components on a variety of aircraft engines using proper tooling in a timely, clean, safe and professional manner. Performs as a Quality Inspector (QI). Accurately orders required parts as needed. Performs as an RII Inspector.
2. Oversees, completes and maintains accurate and timely aircraft/engine and project documentation including reviewing preliminary reports to ensure accuracy of forecasted and billed labor hours; reviewing work orders and invoices, etc. to ensure timely and accurate inventory allocation, appropriate sign-off language, and accurate charges for labor and outside services are applied prior to billing.
3. Assists with developing and maintaining relationships with area customers, communicating with sales and marketing personnel, and monitors the company’s customer database to seek and solicit engine service opportunities. Contacts and calls on customer for aircraft and engine or other service support work to meet established financial goals. Responds to customer requests and issues regarding aircraft and engine service request.
4. Manages all aspects of assigned maintenance projects to ensure safety, quality, and efficiency throughout the projects. Accepts full ownership of assigned projects from pre-planning to delivery of the engine through planning, prioritizing, and communicating with customers, Company personnel, OEM’s, outside contractors and vendors, as necessary. Ensures the safety and security of customer’s equipment during all maintenance phases.
5. Assists with managing and maintaining adequate and appropriate parts inventory certification, calibration of assigned tooling, working condition and cleanliness of support vehicles.
6. Be available to provide a continuation of service and be a point of contact for internal or external customers before or after scheduled hours of work.
7. Performs other duties as assigned by Team Leader or Asst. Team Leader.

Education and Experience

• High School Diploma/GED or equivalent is required
• Must be a fully licensed A&P in good standing with the FAA
• Must have a minimum of five years of Corporate Aviation Maintenance focusing on engine/airframe maintenance experience
• Must have previous Lead Technician or AOG maintenance experience with a Corporate Flight Department, Business Jet Service Provider, MRO or OEM.

Job Specific Requirements

• Licenses/Certificates: Airframe & Powerplant Certificate required; RII Designation eligible. Must have a valid Driver's License and an acceptable driving record
• Tools/Equipment: Duncan Aviation does require technicians to have their own basic tools to perform essential functions of the job. Duncan Aviation will provide tool lists for each position to qualifying candidates
• Attendance: Regularly scheduled attendance required; multiple overnight and short notice travel
• Physical: Routinely lifts up to 50 lbs.; occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental: Tolerates working in extreme temperatures and in noisy environments

The typical hourly starting pay range for positions in this job family in the Northeast follows. Please note that the actual hourly rate may vary depending on factors including, but not limited to, market conditions, location, experience, skill level and shift.

Typical Pay Range

• RRT Technician I – $42.00-49.50/hour
• RRT Technician II – $47.60-56.55/hour
• RRT Technician III – $54.25-64.85/hour

Total compensation includes the following benefits: a comprehensive benefits package (Medical, Dental, Vision, Vacation/Holiday), relocation assistance for those who qualify, 401(k) contribution, tool account program, in-house training, and tuition assistance.

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Geographic Differential for Rapid Response Teams based on location
• Rapid Response Team Members receive a Company Phone, Laptop & Vehicle to use for work trips
• Duncan Aviation offers Tool Account Programs for technicians who need to purchase additional tools for their work.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affinitative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled