Northeast Billing Analyst

SmartestEnergy Business Limited; City of Syracuse (NY); Hybride; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Résumé du poste

SmartestEnergy is seeking a Billing Analyst to support monthly invoicing for retail customers and manage daily billing processes across Billing System and Salesforce CRM. This hybrid role can be based in Syracuse, NY or Houston, TX, with an anticipated base salary of $60,000–$80,000 and a potential company bonus.

You will verify rates, maintain billing curves, generate invoices, and collaborate with Sales and Account Management to ensure accurate product setup and timely payments.

Qualifications

• Minimum 1-3 years of Billing/Operations experience
• Retail Energy and/or Billing experience preferred
• Strong analytical and problem-solving abilities
• Proficient in MS Excel
• Experience with Salesforce, EDI, and billing systems

Responsabilités

• Verify account numbers and customer billing terms to ensure accuracy
• Generate customer invoices and review for accuracy
• Coordinate with Sales and Account Management for correct product setup
• Develop and maintain recurring billing reports and dashboards
• Analyze billing trends and variances to identify root causes
• Support billing inquiries and disputes with clear calculation support
• Participate in testing and implementation of billing-model changes
• Escalate complex issues to senior Billing resources or management

Connaissances

Billing analysis

Data analytics

Excel

Power BI

SQL

Salesforce

Attention to detail

Formation

Finance degree

Related field

Outils

Salesforce

VxRetail

Billing system

SQL

Description du poste

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia.Further expansion is planned for 2027 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Overview

The principal role of the Billing Analyst is to support the monthly invoicing of our retail customers. The position will also be responsible for daily billing processes, verifying customer rates, and assisting with product setup within the billing system. The analyst will play a part in maintaining strong relationships with our valued partners. The Billing Analyst will be one of the primary users of SmartestEnergy’s Billing System and Salesforce CRM.

This is a hybrid role, with 2-3 days of in-office work required from either our Syracuse, NY or Houston, TX offices.

The anticipated base salary range is $60,000 - $80,000. This position is eligible to participate in our company bonus.

In this role, you will be involved with the following:

Ensure billing accuracy by performing detailed analysis of billing summaries, verifying account numbers and customer billing terms, and resolving billing rejections.

Maintain billing curves and components within Billing system

Perform calculations within Billing models and systems to generate accurate customer rates

Assist with setup of complex products within Billing system

Generate customer invoices and review for accuracy

Coordinate with Sales and Account Management to ensure products are setup correctly

Review exception reports and make corrections as needed

Analyze billing trends, usage data, rate variances, and invoice exceptions to identify root causes and recommend corrective actions

Develop and maintain recurring billing reports, dashboards, and key performance indicators to monitor accuracy, timeliness, rejection rates, and outstanding exceptions

Perform data reconciliations across the Billing System, Salesforce CRM, utility data, and customer contracts to validate completeness and consistency

Use historical billing and consumption data to support forecasting, variance analysis, and continuous process improvement

Execute assigned billing cycles and confirm invoice readiness through review of usage, rates, tax status, product configuration, customer billing terms, special instructions, and outstanding pre-bill exceptions.

Identify, investigate, document, and follow through on unbilled accounts, rejected transactions, disputed invoices, billing adjustments, and cancel-and-rebill activity.

Perform pre-bill and post-bill quality-control reviews, including completeness checks, control totals, variance analysis, duplicate-bill review, and validation of high, negative, zero-usage, or out-of-tolerance invoices.

Investigate EDI, utility-data, enrollment, usage, and account-status exceptions and coordinate resolution with Market Operations, Customer Care, utilities, and other stakeholders.

Review customer contracts and approved billing instructions to confirm that rates, pass-throughs, resets, billing methods, and invoice presentation are applied correctly.

Support billing inquiries and disputes by providing clear calculation support, identifying root causes, and coordinating timely corrective action.

Participate in user acceptance testing, billing-model validation, dashboard validation, process documentation, cross-training, and implementation of billing-system or product changes.

Escalate complex products, unsupported adjustments, material variances, control failures, and recurring defects to senior Billing resources or management.

To be successful in this role, you are likely to have the following skills/experience:

Minimum of 1-3 years of Billing and/or Operations experience

Bachelors Degree in Finance, Business Administration, Computer Science, Data Analytics or related field or equivalent work exerience

Minimum 1-3 years' experience working in Retail Energy and/or Billing experience preferred

Proven experience demonstrating strong analytical and problem-solving abilities.

Knowledge of Utility Billing programs and EDI preferred

Understanding of Billing functions and/or Accounts Receivable

Proficient in MS Office (especially Excel)

Excellent attention to detail, overall work ethic & commitment to continuous improvement

Strong ability to work collaboratively within and across teams

Solution oriented and committed to success, with a continuous improvement mindset

Ability to work under tight time constraints and pressure

Strong organization and time-management skills with an ability to prioritize tasks effectively and efficiently

Advanced Excel skills, including pivot tables, lookup functions, data validation, and variance analysis; experience with Power BI, SQL, or similar reporting tools is preferred

Ability to translate complex billing data into clear findings, actionable recommendations, and concise reporting for business stakeholders

Experience defining and monitoring billing performance metrics, investigating anomalies, and documenting data-driven process improvements

Working knowledge of retail-energy contracts, utility tariffs, billing determinants, interval and non-interval usage, EDI transactions, and market-specific billing requirements

Experience investigating unbilled accounts, invoice exceptions, adjustments, rebills, and customer disputes

Ability to document calculations, decisions, approvals, and correction evidence in an audit-ready manner

Ability to distinguish routine billing exceptions from issues requiring escalation

Strong written and verbal communication skills for explaining billing calculations and complex issues

Experience with VxRetail or a comparable retail-energy billing system

Familiarity with Salesforce, utility data, customer contracts, reporting tools, and cross-system reconciliation

Note: This position is not eligible for visa sponsorship.

Diversity

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

We are committed to the full inclusion of all qualified individuals. As such, if a reasonable accommodation is needed to participate in the job application or interview process, please reach out to the HR & People Team via email [e-mail] so we can discuss with you further.