North America Payroll Tax Lead (Multi-State)

John Hancock; Massachusetts; Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Retirement plans (401k/pension)

Paid time off

Family benefits

Job summary

John Hancock in the United States seeks a Payroll Tax Manager to lead U.S. payroll tax compliance in a high-volume multi-state environment, owning filings, reconciliations, registrations, agency matters, and vendor oversight in partnership with the Payroll Operations team.

You will guide quarter- and year-end activities, analyze tax data across HR, finance, and tax platforms, develop robust controls and dashboards, and translate complex rules into clear actions while driving improvements and

Qualifications

• Bachelor’s degree in Accounting/Finance/Business Administration or related field.
• 7+ years of payroll tax experience in a complex multi-state environment.
• Deep knowledge of U.S. payroll tax withholding, reporting, depositing, filings, registrations, and agency resolution.
• Ownership of quarter-end and year-end reconciliations, filings, W-2/W-2c processes, notices, amendments, and vendor management.
• Ability to independently research complex tax issues and drive outcomes.
• Strong Excel, data analysis, documentation, control, project management, and communication skills.

Responsibilities

• Lead U.S. payroll tax compliance across federal, state, and local jurisdictions, including filings, remittances, reconciliations, registrations, notices, amendments, and agency account maintenance.
• Lead quarter-end and year-end tax activities, ensuring accuracy of taxable wages, deposits, GL activity, vendor data, agency records, and employee forms.
• Research tax requirements, monitor law changes, determine impacts, and maintain governance, controls, documentation, and audit evidence.
• Collaborate with agencies and internal partners to resolve issues related to account setup, filings, and notices.

Skills

Payroll tax compliance

Vendor oversight

Data analysis

Communication

Process improvement

Excel

Research

Project management

Education

Bachelor's degree in Accounting/Finance/Business Administration

Certified Payroll Professional (CPP)

Tools

Workday

ADP GlobalView

ADP SmartCompliance

SAP payroll

Job description

John Hancock in the United States seeks a Payroll Tax Manager to lead U.S. payroll tax compliance in a high-volume multi-state environment, owning filings, reconciliations, registrations, agency matters, and vendor oversight in partnership with the Payroll Operations team.

You will guide quarter- and year-end activities, analyze tax data across HR, finance, and tax platforms, develop robust controls and dashboards, and translate complex rules into clear actions while driving improvements and