North America Navigation & Connected Services Lead

Hyundai Autoever America; Costa Mesa (CA); On-site; USD 181,000 - 236,000; Full time

Benefits offered by this job

Medical/dental coverage

Generous PTO

Education assistance

Annual merit increase eligibility

Job summary

Hyundai AutoEver America is seeking an Executive Principal to lead the North American navigation quality, operations, and content partner management for Hyundai, Kia, and Genesis built‑in navigation and connected services.

You will oversee end‑to‑end quality, service operations, and regional business growth as the North America product owner, driving stability, performance, and strategic collaboration with HQ. This role also leads the IVI team and organizational development.

Qualifications

• Bachelor’s degree in Engineering, Automotive Technology, Business, IT Service Operations, or related field; Master’s preferred.
• Exposure to test automation tools.
• Experience with connected car services, in-vehicle software (IVI, telematics), or mobility solutions.
• Experience leading teams and coordinating with HQ and cross‑functional groups.
• Proficiency with collaboration tools (JIRA, Confluence).

Responsibilities

• Oversee quality management of North American built‑in navigation systems across Hyundai/Kia/Genesis vehicles.
• Lead biannual software/map update events for mass‑production vehicles.
• Establish and execute local evaluation plans; collaborate with HQ teams to validate and improve software, maps, and services.
• Address customer feedback through local call center insights and ensure fast issue resolution.
• Build and manage the operational framework for server‑based routing, real‑time charging station information, and other connected services.
• Lead incident management, monitoring, reporting, and coordination with HQ and cross‑functional teams.
• Oversee personnel planning, training, performance, and first-level response operations.
• Manage contracts, quality metrics, and communication with North American content partners.
• Conduct regular content evaluations and drive KPI‑based quality improvements with HQ and local vendors.
• Oversee navigation product sales operations, including sales analysis, receivables, invoicing, and market risk assessment.
• Communicate customer needs and market trends to HQ; support identification of new business opportunities.
• Contribute to sales expansion initiatives and new customer development in North America.
• Lead IVI team operations, HR development, project execution, and performance management.
• Foster expertise in navigation technologies and strengthen communication between HAEA and HQ.

Skills

Leadership experience

English communication

Korean language proficiency

Cross-functional collaboration

Connected car services experience

Automotive standards familiarity

Education

Bachelor’s degree in engineering/related field

Master’s degree preferred

Tools

JIRA

Confluence

Job description

Hyundai AutoEver America is seeking an Executive Principal to lead the North American navigation quality, operations, and content partner management for Hyundai, Kia, and Genesis built‑in navigation and connected services.

You will oversee end‑to‑end quality, service operations, and regional business growth as the North America product owner, driving stability, performance, and strategic collaboration with HQ. This role also leads the IVI team and organizational development.