10882 – Executive Principal (IVI)

Hyundai Autoever America; Costa Mesa (CA); On-site; USD 181,000 - 236,000; Full time

Benefits offered by this job

Medical/dental coverage

Generous PTO

Education assistance

Annual merit increase eligibility

Job summary

Hyundai AutoEver America is seeking an Executive Principal to lead the North American navigation quality, operations, and content partner management for Hyundai, Kia, and Genesis built‑in navigation and connected services.

You will oversee end‑to‑end quality, service operations, and regional business growth as the North America product owner, driving stability, performance, and strategic collaboration with HQ. This role also leads the IVI team and organizational development.

Qualifications

• Bachelor’s degree in Engineering, Automotive Technology, Business, IT Service Operations, or related field; Master’s preferred.
• Exposure to test automation tools.
• Experience with connected car services, in-vehicle software (IVI, telematics), or mobility solutions.
• Experience leading teams and coordinating with HQ and cross‑functional groups.
• Proficiency with collaboration tools (JIRA, Confluence).

Responsibilities

• Oversee quality management of North American built‑in navigation systems across Hyundai/Kia/Genesis vehicles.
• Lead biannual software/map update events for mass‑production vehicles.
• Establish and execute local evaluation plans; collaborate with HQ teams to validate and improve software, maps, and services.
• Address customer feedback through local call center insights and ensure fast issue resolution.
• Build and manage the operational framework for server‑based routing, real‑time charging station information, and other connected services.
• Lead incident management, monitoring, reporting, and coordination with HQ and cross‑functional teams.
• Oversee personnel planning, training, performance, and first-level response operations.
• Manage contracts, quality metrics, and communication with North American content partners.
• Conduct regular content evaluations and drive KPI‑based quality improvements with HQ and local vendors.
• Oversee navigation product sales operations, including sales analysis, receivables, invoicing, and market risk assessment.
• Communicate customer needs and market trends to HQ; support identification of new business opportunities.
• Contribute to sales expansion initiatives and new customer development in North America.
• Lead IVI team operations, HR development, project execution, and performance management.
• Foster expertise in navigation technologies and strengthen communication between HAEA and HQ.

Skills

Leadership experience

English communication

Korean language proficiency

Cross-functional collaboration

Connected car services experience

Automotive standards familiarity

Education

Bachelor’s degree in engineering/related field

Master’s degree preferred

Tools

JIRA

Confluence

Job description

Company Overview

Hyundai AutoEver America (HAEA)is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website:http://www.haeaus.com

Role Overview:

We are seeking an Executive Principal to lead the quality, operations, and business performance of Hyundai, Kia, and Genesis built‑in navigation and connected services in North America. This role oversees end‑to‑end navigation software quality, service operations, content provider management, customer experience improvement, and regional business growth. You will act as the North America product owner, ensuring seamless service delivery, stable operations, and strategic collaboration with HQ. As IVI team leader, you will also drive organizational development and talent growth.

What You Will Be Doing

Navigation Quality & Product Ownership

• Oversee quality management of North American built‑in navigation systems across Hyundai/Kia/Genesis vehicles.
• Manage biannual software/map update events for existing and new mass‑production vehicles.
• Establish and execute local evaluation plans; collaborate with HQ development/quality teams to validate and improve software, maps, and services.
• Address customer feedback through local call center insights and ensure accurate, fast issue resolution.

Connected Services Operations

• Build and manage the operational framework for server‑based routing, real‑time charging station information, and other connected services.
• Lead incident management, monitoring, reporting, and coordination with HQ and cross‑functional teams.
• Oversee personnel planning, training, performance, and first‑level response operations.

Content Provider Management

• Manage contracts, quality metrics, and communication with North American content partners.
• Conduct regular content evaluations and drive KPI‑based quality improvement activities with HQ and local vendors.

Sales & Business Management

• Oversee navigation product sales operations, including sales analysis, receivables, invoicing, and market risk assessment.
• Communicate customer needs and market trends to HQ; support identification of new business opportunities.
• Contribute to sales expansion initiatives and new customer development in North America .

Leadership & Organizational Development

• Lead IVI team operations, HR development, project execution, and performance management.
• Foster expertise in navigation technologies and strengthen communication between HAEA and HQ.

Basic Qualifications:

• Bachelor’s degree in Engineering, Automotive Technology, Business, IT Service Operations, or related field (Master’s preferred).
• 10+ years of automotive industry experience, including 4+ years in leadership or supervisory roles.
• Experience with connected car services, in‑vehicle software (IVI, telematics), or mobility solutions.
• Proficiency with collaboration tools (e.g., JIRA, Confluence).
• Exposure to test automation tools.
• Willingness to conduct extended driving evaluations.

Preferred Qualifications:

• Strong understanding of connected car platforms, navigation systems, and telematics technologies.
• Familiarity with automotive standards such as ISO 26262, ASPICE, or IATF 16949.
• Experience with IT service management platforms and incident response procedures.
• Skilled in project planning, resource management, and performance oversight.
• Proven ability to mentor, train, and develop team members.
• Excellent English communication; Korean proficiency strongly preferred for HQ collaboration.
• Experience working with global teams, reporting structures, and cross‑regional stakeholders.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range: $181,240 - $235,600

In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.

Team Culture:

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology:We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility:We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork:We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth:We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity:We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.