North America E-Commerce & Digital Growth Director

Langham Hospitality Group; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

Langham Hospitality Group is seeking a senior E-commerce leader to drive global e-commerce strategy across North America and lead regional campaigns aimed at increasing direct bookings and revenue.

The role collaborates with corporate, regional, and property teams to implement digital initiatives, optimize campaigns, and accelerate e-commerce performance while enhancing digital maturity across the North American portfolio.

Qualifications

• Bachelor’s degree or equivalent in E-Commerce, Digital Marketing, Marketing or related subjects.

Responsibilities

• Direct and oversee the implementation of the global E-Commerce strategy in North America
• Lead the development and execution of strategic and tactical regional initiatives to drive direct revenue growth and e-commerce performance.
• Partner closely with property-level E-Commerce teams to optimize digital performance, website conversion, customer acquisition, and direct channel contribution.
• Collaborate with global and regional digital marketing partners to maximize the effectiveness and ROI of digital marketing activities across the region.
• Work closely with Regional Revenue, Sales & Marketing, and Commercial leaders to support business objectives and drive revenue growth.
• Monitor, analyse, and report on regional digital performance, market trends, competitive activity, and evolving consumer behaviours.
• Identify and champion strategic opportunities, digital innovations, and technology enhancements that improve commercial performance and operational efficiency.
• Drive the localization and implementation of global digital and e-commerce initiatives
• Foster best-practice sharing, governance, and cross-property collaboration to improve consistency and execution across the region.
• Support recruitment and succession planning efforts for local E-Commerce openings.
• Assist with other tasks as required.

Education

Bachelor’s degree or equivalent in E-Commerce, Digital Marketing, Marketing or related subjects

Job description

Langham Hospitality Group is seeking a senior E-commerce leader to drive global e-commerce strategy across North America and lead regional campaigns aimed at increasing direct bookings and revenue.

The role collaborates with corporate, regional, and property teams to implement digital initiatives, optimize campaigns, and accelerate e-commerce performance while enhancing digital maturity across the North American portfolio.