North America AI Forward-Deployed Engineering Lead

NextBigWhat; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Genesys is building a Forward Deployed Engineering (FDE) function to translate high-value AI use cases from customer ideas to production. The FDE Leader will coach a small team of engineers, ensure customer outcomes, and shape engagement strategy while maintaining technical excellence and hands-on capability.

The role emphasizes leadership, architecture review, and collaboration across Product, Sales and Engineering to drive fast, reliable AI-enabled solutions for enterprise customers.

Qualifications

• 5+ years leading customer-facing technical teams such as forward deployed engineering or solutions architecture.
• Proven ability to attract, develop and retain senior technical talent and build a high hiring bar.
• Experience operating in matrixed enterprise organizations and aligning multiple functions.

Responsibilities

• Lead and develop the Forward Deployed Engineering team, setting goals and ownership culture.
• Own delivery from use case to production, ensuring customer outcomes and KPIs are met.
• Create reusable delivery assets and reference architectures to accelerate future engagements.
• Shape product requirements and coordinate with Product, Engineering and Sales.

Skills

Leadership

Team leadership

Customer-facing

Hiring

Tools

Python

TypeScript/JavaScript

Java

REST APIs

Git

AWS

Job description

Genesys is building a Forward Deployed Engineering (FDE) function to translate high-value AI use cases from customer ideas to production. The FDE Leader will coach a small team of engineers, ensure customer outcomes, and shape engagement strategy while maintaining technical excellence and hands-on capability.

The role emphasizes leadership, architecture review, and collaboration across Product, Sales and Engineering to drive fast, reliable AI-enabled solutions for enterprise customers.