NORI - Food Runner

Pyramid Global Hospitality; Puerto Rico; On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Food Runner for our Hyatt Regency Grand Reserve Puerto Rico property in Rio Grande. You will act as the essential link between kitchen and service teams, delivering food accurately, promptly, and safely while upholding presentation standards.

The ideal candidate has prior restaurant experience, strong attention to detail, and a sense of urgency to ensure guest satisfaction in a dynamic hotel setting.

Qualifications

• Previous restaurant experience preferred.
• Ability to learn menus, table numbers, seat positions, and service standards.
• Strong sense of urgency and attention to detail.

Responsibilities

• Maintain constant communication with culinary and service colleagues.
• Verify table number, seat number, and modifications before leaving the kitchen.
• Deliver food promptly to the correct guest and position.
• Announce dishes professionally when appropriate.
• Ensure condiments, sauces, utensils, and accompaniments are delivered with each item.
• Maintain knowledge of menu ingredients and common allergens.
• Do not guess on allergy questions; seek assistance if needed.
• Inspect plates for presentation or accuracy before delivery.
• Keep expo and food-running areas clean and organized.
• Assist with table maintenance, clearing, resetting, water service, and other service functions as needed.
• Follow food-safety requirements when transporting and handling food.
• Support all designated Food & Beverage outlets as assigned.
• Perform opening, running, and closing side work.
• Perform other reasonable duties as assigned.

Skills

Restaurant experience

Menu knowledge

Urgency & attention to detail

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World’s Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed.

What You Will Have An Opportunity To Do

We are looking for a highly motivated, customer focused Food Runner to join our team! The Food Runner serves as an essential connection between the culinary and service teams and is responsible for delivering food accurately, promptly, safely, and according to presentation standards.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your Role

• Maintain constant communication with culinary and service colleagues.
• Verify table number, seat number, menu item, modifications, and accompaniments before leaving the kitchen.
• Deliver food promptly to the correct guest and position.
• Announce dishes professionally when appropriate.
• Ensure required condiments, sauces, utensils, and accompaniments are delivered with each item.
• Maintain knowledge of menu ingredients and common allergens sufficient to safely perform the role.
• Never guess when asked an allergy or ingredient question; obtain assistance from the appropriate colleague.
• Inspect plates for obvious presentation or accuracy issues before delivery.
• Immediately communicate missing, incorrect, delayed, or compromised items.Maintain cleanliness and organization of expo and food‑running areas.
• Assist with table maintenance, clearing, resetting, water service, and other service functions when operationally necessary.
• Follow food‑safety requirements when transporting and handling food.
• Support all designated Food & Beverage outlets as assigned based on business needs.
• Perform opening, running, and closing side work.
• Perform other reasonable duties as assigned.

What are we looking for?

• Previous restaurant experience preferred.
• Ability to learn menus, table numbers, seat positions, and service standards.
• Strong sense of urgency and attention to detail.

Compensation

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.