Nordic Spa Concierge

Alyeska Resort; Palmer (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Monthly bonuses

Ski pass

PTO + Personal days

Medical & dental health plan

On-site accommodation

Retail & spa discounts

Resort-wide discounts

Job summary

Alyeska Resort in Girdwood, Alaska seeks a Nordic Spa Concierge to warmly welcome guests, manage reservations, and promote spa services within a luxury hospitality setting. You will collaborate with a team to uphold brand standards and deliver exceptional guest experiences.

The role requires 3+ years in hospitality or spa management, excellent communication, and comfort with technology. We offer on-site housing or commuter options, competitive wages with monthly bonuses, and access to ski passes

Qualifications

• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills
• Comfortable with technology and open to learning
• Strong guest service and organizational abilities
• Ability to promote services and manage reservations

Responsibilities

• Represent Alyeska Nordic Spa with high service standards
• Greet guests and manage spa reservations and check-ins
• Assist guests with product and service knowledge, upsell where appropriate
• Maintain clean, organized reception, retail and relaxation spaces
• Monitor guest inquiries and respond promptly to ensure satisfaction
• Support a collaborative team environment and adhere to brand values

Skills

Management experience

Guest service

Communication skills

Hospitality knowledge

Sales/upselling

Education

Post-secondary certification

Tools

Microsoft Office

Job description

Simple. Inclusive. Natural. Social. We are hiring for the role of

We are hiring for the role of Nordic Spa Concierge. This opportunity is located in Girdwood, Alaska.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

By applying to this role, candidates selected will be invited to attend an in-person interview on Tuesday, September 8, 2026. Interviews will take place between 9:00 a.m. and 12:00 p.m. at Alyeska Nordic Spa, located at 1000 Arlberg Ave, Girdwood, Alaska. As a thank-you for your time, candidates who complete the in-person interview will receive complimentary access to the Nordic Spa experience.

View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy

Achieving Excellence

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Work Perks

• Competitive wages plus Monthly Bonus Incentives
• Ski Pass for Winter Season
• PTO + Personal Days
• Medical & Dental Health Plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Key Focuses

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
• We never get a second chance to make a quality first impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
• When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
• Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
• Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
• Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.

Experience/Passions/Education

• Post-secondary certifications/diploma or degree an asset
• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills required
• Advanced Microsoft Office skills required
• Comfortable with technology and open to new learning
• A passion for mental and physical wellness
• Previous Spa, Hospitality, Guest Service or Retail experience preferred
• Excellent guest service, communication, and organizational skills are essential
• Comfortable with technology and open to new learning
• Passion for Guest Service and Health and Wellness
• Previous reservation software and POS experience preferred
• Ability to focus on attention to detail, remaining professional and courteous at all times

Working Conditions

This position will include a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30 C / -22 F to +30 C / +86 F.

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

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