Nonprofit Success & Tech Enablement Lead

Goodstack; Concord (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Salary reviews & equity

Workplace Giving

Private Health Insurance

Flexible working hours

WFH budget

Job summary

Goodstack is hiring a proactive Nonprofit Success Manager to connect nonprofits with our AI-native platform and funding opportunities. You’ll map inbound leads, guide nonprofits through the platform, and help them understand how Goodstack can transform their tech stack and funding workflows.

You\'ll work across channels, become a product expert, and maintain accurate data in HubSpot. A passion for helping nonprofits and strong communication are essential in a growth-focused, startup environment.

Qualifications

• +1 year of professional experience in sales, support, or another customer-facing role.
• Experience managing a high-volume pipeline and selling or engaging through multiple channels.
• Strong active listening and storytelling skills with the ability to connect authentically.
• Exceptional written and verbal communication with attention to tone and clarity.
• A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
• A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.

Responsibilities

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support.
• Conduct deep discovery calls to uncover challenges and opportunities.
• Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
• Become a product expert and confidently explain technology features and value to nonprofits.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share insights that help refine our process and strengthen the customer experience.
• Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

Skills

Active listening

Storytelling

Communication

Self-starter

Nonprofit passion

Multi-channel outreach

Tools

HubSpot CRM

Job description

Goodstack is hiring a proactive Nonprofit Success Manager to connect nonprofits with our AI-native platform and funding opportunities. You’ll map inbound leads, guide nonprofits through the platform, and help them understand how Goodstack can transform their tech stack and funding workflows.

You\'ll work across channels, become a product expert, and maintain accurate data in HubSpot. A passion for helping nonprofits and strong communication are essential in a growth-focused, startup environment.