Account Manager

Goodstack; Concord (NH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Private Health Insurance

Workplace Giving

Learning & development budget

Brighten your day budget

Annual leave 25 days

Volunteer days

Conferences attendance

Birthday day off

WFH budget

Ecologi Carbon Offsetting

Job summary

Goodstack is hiring an Account Manager to own and scale relationships with top enterprise clients ($1M+ ARR). You will be a strategic partner, driving delivery and expansion while translating client feedback into new product offerings like impact reporting.

If you excel at structured discovery, ROI framing, and cross-functional collaboration, you will thrive here. The role offers salary reviews, stock options, and a suite of benefits as the company grows its AI-native platform helping nonprofits.

Qualifications

• 3–5+ years in Account Management, Enterprise Customer Success, or Sales managing high-touch, high-ARR portfolios.
• History of meeting or exceeding net revenue expansion quotas ($1M+ revenue client base preferred).
• Skilled at running discovery, framing ROI, and guiding clients toward expanded solution packages.
• Demonstrated capability in customer development and product feedback loops.

Responsibilities

• Own end-to-end relationships for a portfolio of 40 high-value, annual subscription clients ($1M+ ARR).
• Conduct structured weekly syncs with stakeholders to maintain alignment and build trust.
• Partner with internal operations to hit service delivery goals and grant milestones.
• Identify, pitch, and close expansion opportunities to grow Net New ARR.
• Upsell new custom projects and expanded scopes based on client needs.
• Cross-sell Government and Federal grant opportunities to broaden funding pipelines.
• Run structured interviews to gather qualitative feedback from clients.
• Collaborate with product leadership to design and validate new solutions like impact reporting tools.

Skills

Account management

Enterprise sales

Customer success

Discovery

Job description

If you've been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you've found the right place.

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we're building something truly extraordinary.

Our Mission

Our mission at Goodstack is to revolutionize how the world does good .

As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world's leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you

Join us as an Account Manager

We're hiring a proactive, revenue-driven Account Manager to own and scale relationships with our highest-value accounts. Managing a dedicated portfolio of ~40 enterprise clients ($1M+ revenue organizations on annual subscriptions), you will serve as a strategic partner to ensure delivery goals are met while driving aggressive account expansion. This role is ideal for a strong consultative seller with a talent for customer development who can translate client feedback into new product offerings like impact reporting.

As Account Manager, your mission will be to:

• Own the end-to-end relationships for a portfolio of 40 high-value, annual subscription clients ($1M+ annual revenue).

• Conduct structured weekly syncs with stakeholders to maintain alignment, track progress, and build deep organizational trust.

• Partner with internal operations to ensure all service delivery goals and grant milestones are hit consistently.

• Identify, pitch, and close expansion opportunities across your portfolio to consistently increase Net New ARR.

• Upsell new custom projects and expanded scopes of work based on client operational needs.

• Introduce and cross-sell Government and Federal grant opportunities to broaden client funding pipelines.

• Act as a core driver of customer development, running structured interviews and gathering qualitative feedback during weekly interactions.

• Uncover unaddressed market needs and work closely with product leadership to help design and validate new solutions (e.g., specialized impact reporting tools).

This role is a perfect match for you if you have:

• 3–5+ years in Account Management, Enterprise Customer Success, or Sales managing high-touch, high-ARR customer portfolios.

• History of meeting or exceeding net revenue expansion quotas ($1M+ revenue client base preferred).

• Skilled at running discovery, framing ROI, and guiding clients toward expanded solution packages (including complex areas like Government/Federal grants).

• Demonstrated capability in customer development, product feedback loops, and identifying new commercial opportunities from routine client conversations.

What you can expect upon joining our team

Salary reviews and share options becoming an integral part of our growth and share in the company's success

Goodstack's Workplace Giving

Private Health Insurance

On Tuesday, lunch is on Goodstack

$300 Brighten your day annual budget

$1,200 Learning & development annual budget

Goodstack library

Paid days off to volunteer for non-profit causes

Paid days to attend conferences

Paid day off on your birthday!

25 days annual leave, plus paid public holidays

Paid sick leave

Paid wellness leave

Flexible working hours

WFH budget upon joining

Ecologi Carbon Offsetting

… and so much more

About us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that don't are falling behind. We're here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.

Let's do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We're excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!