Finance and Operations Manager

United Way of Door County; Northern (KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Benefits-eligible

32 hours per week

Job summary

United Way of Door County is seeking a Finance and Operations Manager to oversee financial records, donor data, and day-to-day office operations. The role serves as the front-office contact, supports bookkeeping, payroll, and annual campaigns, and collaborates with volunteers and staff to ensure accurate reporting and customer service for donors and community partners.

32 hours per week, full-time, non-exempt, with benefits eligibility; starting pay $23-$25 per hour.

Qualifications

• Experience in office administration, bookkeeping, accounting, operations management, or a related role.
• Proficiency with financial software such as QuickBooks and Microsoft Office.
• Experience with donor, customer, or database-management systems is preferred.
• Strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple projects and meet deadlines.
• Ability to understand financial information, identify discrepancies, and communicate questions or concerns clearly.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Ability to maintain the confidentiality of donor, employee, financial, and organizational information.
• Ability to work independently and collaboratively as part of a small staff team.
• Willingness and ability to learn new accounting, donor-management, and web-based software.

Responsibilities

• Maintain accurate financial records, including accounts payable, accounts receivable, deposits, payroll, and recurring transactions.
• Enter and appropriately classify transactions in accounting and donor-management systems.
• Process donor pledges and payments and reconcile information among the donor database, deposits, and accounting records.
• Prepare and maintain reports and supporting documentation for monthly reconciliations and financial reviews, tax-related filings, grant reporting, and the annual audit.
• Maintain the donor database, including data entry, reporting, gift processing, acknowledgments, invoicing, and record integrity.
• Support the annual campaign by preparing materials, assisting volunteers, and helping coordinate fundraising activities.
• Serve as the primary front-office contact by answering calls, greeting visitors, responding to general inquiries, and providing appropriate community referrals.
• Maintain organized office systems, records, supplies, and procedures.
• Provide administrative support to the Executive Director, including preparing correspondence, reports, meeting materials, and other documents.

Skills

Office administration

Bookkeeping

Accounting

Operations management

Donor database

Customer database

Communication

Attention to detail

Multitasking

Tools

QuickBooks

Microsoft Office

Job description

United Way of Door County is seeking an organized, detail-oriented, and welcoming professional to join our team as Finance and Operations Manager. This position plays an important role in keeping our financial and administrative systems running smoothly while providing excellent service to donors, volunteers, community partners, and visitors.

The Finance and Operations Manager serves as the organization’s primary front-office contact and supports our bookkeeping, donor database, annual campaign, and day-to-day office operations. The ideal candidate is dependable, comfortable working with financial information and technology, and able to balance multiple responsibilities in a busy nonprofit environment.

Key Responsibilities

• Maintain accurate financial records, including accounts payable, accounts receivable, deposits, payroll, and recurring transactions.
• Enter and appropriately classify transactions in accounting and donor-management systems.
• Process donor pledges and payments and reconcile information among the donor database, deposits, and accounting records.
• Prepare and maintain reports and supporting documentation for monthly reconciliations and financial reviews, tax-related filings, grant reporting, and the annual audit.
• Maintain the donor database, including data entry, reporting, gift processing, acknowledgments, invoicing, and record integrity.
• Support the annual campaign by preparing materials, assisting volunteers, and helping coordinate fundraising activities.
• Serve as the primary front-office contact by answering calls, greeting visitors, responding to general inquiries, and providing appropriate community referrals.
• Maintain organized office systems, records, supplies, and procedures.
• Provide administrative support to the Executive Director, including preparing correspondence, reports, meeting materials, and other documents.

Qualifications

• Experience in office administration, bookkeeping, accounting, operations management, or a related role.
• Proficiency with financial software such as QuickBooks and Microsoft Office.
• Experience with donor, customer, or database-management systems is preferred.
• Strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple projects and meet deadlines.
• Ability to understand financial information, identify discrepancies, and communicate questions or concerns clearly.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Ability to maintain the confidentiality of donor, employee, financial, and organizational information.
• Ability to work independently and collaboratively as part of a small staff team.
• Willingness and ability to learn new accounting, donor-management, and web-based software.

This is a full-time, non-exempt, benefits-eligible position working 32 hours per week, Monday through Friday. Occasional evening and weekend hours are required to support organizational meetings, events, and activities. The starting compensation range is $23 – $25 per hour.

The position requires regular use of computers and other office equipment, occasional lifting of approximately 25–30 pounds, and local travel for meetings and events. Reliable transportation is required.

United Way of Door County is committed to building a community where everyone can thrive. We welcome applicants who share our commitment to service, collaboration, and strengthening Door County.

Whatever issue our community is facing, that’s where United Way is.
IT IS THE WAY WE WORK.
We are ready for any crisis. We move quickly to respond to the needs of the community.
We tackle the toughest issues facing our community by mobilizing every resource, partner and voice to fight for the health, education, and financial stability of every person.
A car repair. A sick child. A broken refrigerator. Any of these can be that emergency.
WE CAN’T DO THE WORK WE DO WITHOUT YOU.