Nonprofit Center Coordinator (SFC)

The Sobrato Centers; Redwood Shores (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits

Full-time position

Job summary

The Sobrato Centers in Redwood Shores, CA, seeks a Nonprofit Center Coordinator to serve as the public contact and support on-site at multiple Centers. You will handle inquiries, scheduling, and tenant needs while assisting with capital improvement work.

Strong customer service, organizational skills, and experience with MAC environments are highly valued. This is a full-time, non-exempt role with competitive benefits and office hours from 8:00 am to 5:00 pm.

Qualifications

• Excellent customer service and interpersonal communication.
• Strong organizational and multi‑tasking abilities.
• Experience in a MAC environment preferred.
• Nonprofit experience and/or property management experience preferred.

Responsibilities

• Respond to inquiries and scheduling for public meeting rooms.
• Greet users and their guests in a professional manner.
• Process room reservations and maintain the master calendar.
• Oversee room setup and provide AV/logistics support.
• Develop and enforce written policies and procedures.
• Coordinate vendor relations and assist with budget processes.

Job description

The Nonprofit Center Coordinator is a professional, friendly individual who serves as the public contact and a representative of the Sobrato Center for Nonprofits. The Sobrato Centers provide in‑kind office space to 70 Bay Area nonprofits, and serve an average of 150 other nonprofits through their Conference Centers, where nonprofits host meetings, trainings, informal gatherings and retreats, free‑of‑charge. The position handles inquiries and scheduling for the public meeting rooms, responds to tenant maintenance requests, and supports the capital improvement work of the Sobrato Centers for Nonprofits Redwood Shores. The position is headquartered in Redwood Shores, but works on site at the other Centers in Milpitas and San Jose as needs arise. Attendance at meetings in the Cupertino headquarters is also required.

Key Responsibilities:

Property Management:

• Partner with building Property Management team on building maintenance, access, security, and other facility‑related issues.
• Conduct daily building and property walk‑through inspections (interior & exterior) and follow up with appropriate staff member or vendor.
• Maintain strong relationships and provide excellent customer service to tenants.
• Manage vendors to ensure quality, timely work performed in compliance with service contracts.
• Assist with annual budget and RFP process.
• Assist with SCNP invoice process
• Coordinate tenant move‑in and move‑out transitions and maintain vacant units for future viewings.
• Enforce terms and conditions of tenant leases.
• Possible after hours and on‑call availability for emergencies.

Meeting Scheduling:

• Professionally and promptly respond to phone, email and in‑person inquiries about the conference facilities. Provide tours of the space.
• Greet all users and their guests in a professional, friendly and welcoming manner.
• Promptly process all room reservations and schedule on master calendar; generate daily and monthly reports regarding usage.
• Obtain and track all required meeting reservation documents.
• Oversee room setup and provide logistical/technical support for projectors, conference phone lines, temperature settings, use of kitchen areas, and access to storage facilities.
• Develop and maintain written policies and procedures, and marketing and collateral materials for the Centers.
• Enforce policies effectively and graciously.
• Ensure that conference rooms, kitchens, shared spaces and storage areas are clean and professional in appearance for users and their guests.
• Ensure that equipment is accessible and well maintained.

Nonprofit Center Community Facilitation:

• Interface with Nonprofit Center tenants and provide relevant news, updates and correspondence through an online collaboration site.
• Help create a dynamic environment for tenants through creative programming and functions.
• Support emergency planning and preparedness for tenants and conference center guests.

Communications and Community Relations:

• Support the development and distribution of quarterly newsletter
• Research and manage charitable drives and campaigns
• Assess and improve current printed marketing material and/or create new materials to market the Centers to the general Bay Area nonprofit community.

Events Planning:

• Manage event planning for key Sobrato Family Foundation meetings, including logistics related to facilities, catering and AV support. Assistance with communications, meeting materials, speaker confirmations and support, may also be requested

General Duties:

• Utilize strong analytical skills to prepare reports, presentations, and other documents as necessary with meticulous attention to detail.
• Execute special projects as assigned.
• Assist with other Foundation tasks as requested.

Qualifications and Abilities:

• Excellent customer service skills, personable nature and professional appearance.
• Outstanding verbal, written and interpersonal communication skills. Ability to write clearly and succinctly.
• Work proactively with ability to prioritize responsibilities as needs change.
• Be punctual.
• Work with minimal supervision.
• Must be able to move light furniture (conference chairs, tables using dolly).
• Independent work style with ability to effectively partner and collaborate with other team members.
• Strong computer skills and ability to use technology effectively. Experience in a MAC environment preferred.
• Exceptional organizational and multi‑tasking skills; attention to detail is essential.
• Can manage interruptions graciously and effectively.
• A strong sense of self‑confidence, self‑awareness, and a self‑starter.
• Keen judgment when facing multi‑faceted issues.
• Nonprofit experience and/or property management experience preferred.
• Bilingual is a plus.

Additional Information:

• Salary commensurate with experience
• Highly competitive benefits package
• Full-time, non‑exempt position
• Office hours 8:00 am - 5:00 pm

The Foundation is an equal opportunity employer, welcomes a diverse pool of applicants, and makes employment decisions on the basis of merit. Foundation policy prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, military service, legally protected medical condition, or any other consideration made unlawful by federal, state, or local laws.