Nonprofit Case Manager

Lakeshore Talent; Colorado Springs (CO); On-site; USD 30,748 - 31,932; Full time

Benefits offered by this job

Health insurance

401(k) with employer contributions

Flexible work environment

Training and growth opportunities

Job summary

A well-known Non-Profit organization in Colorado Springs is seeking an experienced Ongoing Case Manager to coordinate assistance for individuals and families. This role requires strong communication and customer service skills, with a focus on supporting the adult population in a compliant environment. The ideal candidate will hold a Bachelor's degree in a human-centered field or have relevant experience. Comprehensive benefits include health insurance, 401(k), and more.

Qualifications

• Experience supporting individuals receiving long-term care services.
• Familiarity with publicly funded support programs for individuals with disabilities.

Responsibilities

• Coordinate assistance and services for individuals and families.
• Ensure compliance with regulations and internal standards.
• Conduct community visits for service delivery.
• Facilitate service planning through various communication tools.

Skills

Customer service

Analytical thinking

Adaptability

Communication

Cultural awareness

Education

Bachelor's degree in a human-centered field

Tools

Documentation standards

Case tracking systems

Job description

Base pay range

$22.32/hr - $23.18/hr

Lakeshore Talent is partnering with a well‑known Non‑Profit out of Colorado Springs for an Ongoing Case Manager. The person in this position serves as a key liaison in coordinating assistance and services for individuals and families within a structured, compliance‑heavy environment. Relationship‑building is central to this role—whether with individuals, caregivers, or external service providers. The coordinator ensures that planning, delivery, and review of support align with internal standards and external regulations. Adaptability, a service‑oriented mindset, and financial mindfulness are essential in carrying out daily functions.

Pay: $22.32 - 23.18/hr, depending on experience

This role will have a focus on supporting their adult population with coordination and delivery of ongoing services.

Core Functions

• Demonstrates strong customer service within and outside the organization through consistent and thoughtful communication.
• Gains and maintains a deep understanding of regulations and procedures governing extended care support to stay compliant and provide accurate guidance.
• Facilitates service planning through in‑person, phone, or virtual means (tools such as video conferencing, productivity suites, etc.) while tracking needs and compliance daily.
• Reviews and tracks services that have been approved to support individualized care while promoting independence and well‑being.
• Researches and stays current on regional and broader support networks beyond what’s offered in‑house.
• Attends required internal meetings and training sessions virtually or in person to support professional development and team consistency.
• Regularly conducts visits throughout the community, including private residences, care homes, and various other settings, using personal transportation.
• Offers peer support and coverage when teammates are unavailable to ensure consistent delivery of services.
• Participates in professional goal‑setting discussions to identify growth areas.
• Adapts to changes resulting from new regulatory requirements affecting organizational policy and practices.
• Assumes other responsibilities as assigned, in support of individuals and organizational needs.
• Commitment to individualized, person‑first support principles.
• Proficiency in utilizing modern communication and work technologies (including laptops, tablets, phones, cloud systems, and databases).
• Familiarity with documentation standards and case tracking systems.
• High attention to detail, especially in data management.
• Professional, warm, and confident interpersonal style.
• Sensitivity and responsiveness to individuals with complex support needs.
• Analytical thinking and time‑management skills.
• Awareness of diverse backgrounds and a commitment to equitable service delivery.

Education & Background

Minimum Qualifications:

• A bachelor's degree in a human‑centered field is preferred. However, experience supporting individuals receiving long‑term care services—whether in public or private settings—may be considered in place of formal education.

Preferred Qualifications:

• Familiarity with publicly funded support programs and services for individuals with disabilities. Knowledge of community‑based systems and navigation.

Benefits offered

Health, dental, vision, employer paid life and short‑term disability, voluntary life, voluntary long‑term disability, 401(k) with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.