Non-Profit Memberships Program Manager

Eliassen Group; Washington (District of Columbia); Hybrid; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group in Washington, DC is seeking a product/program manager to help develop and evolve ACS membership models and offerings, with a hybrid onsite/remote work pattern. Responsibilities include monitoring performance, gathering stakeholder feedback, coordinating pilots, and partnering with product strategy, technology, finance, and operations to deliver value and successful rollout for members.

Qualifications include 5–8 years in product or program management and a bachelor’s degree;

Qualifications

• 5–8 years of product or program management experience.
• Experience with customer-facing products or membership programs.
• Familiarity with roadmaps, requirements, and continuous improvement.
• Data-informed mindset with ability to track and report performance metrics.

Responsibilities

• Support development and evolution of ACS membership models.
• Monitor package performance and collect stakeholder feedback.
• Coordinate pilot outreach and recruitment activities.
• Collaborate with cross-functional teams to deliver member value.

Skills

Product management

Stakeholder engagement

Data-driven

Communication skills

Strategic planning

Education

Bachelor’s degree

Job description

Hybrid 3 days onsite / 2 days remote in Washington, DC

Our client is a globally recognized scientific organization dedicated to advancing knowledge, innovation, and discovery in the chemical sciences. The organization supports a large international community of scientists, researchers, educators, and industry professionals through scientific publications, research resources, educational programs, professional development, events, and membership offerings. With a strong mission-driven culture, the organization works to connect scientific communities and promote the advancement of science to address some of the world’s most important challenges.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $48.00/hr. w2

Responsibilities

• Support the development, launch, and ongoing evolution of emerging ACS membership models and membership package innovations.
• Monitor membership package performance, stakeholder feedback, and operational effectiveness to identify enhancement opportunities and support continuous improvement efforts.
• Support post-launch assessment activities, including tracking outcomes, documenting lessons learned, and identifying future enhancement opportunities.
• Partner with Membership Product Strategy leadership and colleagues to identify, prioritize, and execute enhancements that advance member value and Membership objectives.
• Coordinate and support pilot outreach and recruitment activities for priority membership package offerings.
• Assist in the development of communication, education, and engagement materials that support successful rollout and adoption of membership offerings.
• Coordinate with customer service and finance teams to track and support response to Member inquiries and support needs.
• Facilitate feedback loops with members, prospective members, volunteers, and other stakeholders to better understand community needs and expectations.
• Identify recurring themes, opportunities, and challenges from stakeholder engagement activities and communicate findings to product strategy and leadership teams.
• Partner with technology, business, and vendor teams to ensure emerging membership models are aligned with ongoing platform modernization initiatives and enterprise capabilities.
• Help evaluate proposed technology solutions and process improvements to ensure alignment with membership objectives and intended member experiences.
• Facilitate communication between business and technology stakeholders to clarify requirements, resolve issues, and support successful implementation.
• Support collaboration across Membership, Finance, Marketing, Technology, Membership Services, Legal, and other stakeholder groups to support successful product execution.
• Gather and synthesize stakeholder input to support informed decision-making and effective execution of product roadmap priorities.
• Support the development of business processes, operational procedures, and organizational readiness activities needed to successfully launch and maintain new membership models.
• Partner with Legal and other stakeholders to identify and address compliance considerations associated with emerging membership offerings.
• Contribute to presentations, planning materials, status updates, and stakeholder communications related to membership package initiatives.

Experience Requirements

• 5–8 years of experience in product or program management.
• Experience supporting the development, launch, or ongoing management of customer-facing products, services, programs, or membership offerings.
• Background in scientific, academic, nonprofit, or professional membership organizations desirable.
• Experience working with membership management, customer engagement, or subscription-based business models is a plus.
• Strong execution focus with the ability to translate strategic objectives into actionable plans and measurable outcomes.
• Familiarity with product management principles, roadmap planning, business requirements gathering, or continuous improvement methodologies.
• Data-informed mindset with experience tracking and reporting performance metrics.
• Effective written and verbal communication skills, including the ability to prepare presentations, status updates, requirements documentation, and stakeholder communications.
• Ability to gather, organize, and synthesize feedback from diverse stakeholder groups into actionable recommendations.

Education Requirements

• Bachelor’s degree required. Advanced degree preferred.