Non-Oncology Infusion Coordinator

New England Cancer Specialists; Westbrook (ME); On-site; USD 42,000 - 60,000; Full time

Job summary

New England Cancer Specialists (NECS) is seeking a full-time Remote Non-Oncology Infusion (NOI) Coordinator. The role handles all NOI referrals, schedules recurring treatments, and pre-registers NOI patients across NECS sites.

The position also involves answering multi-line phones, triaging calls, obtaining necessary records and authorizations, and coordinating with pharmacists and financial advocates. Must reside in Maine or New Hampshire.

Qualifications

• Process NOI referrals received by phone, fax, or website.
• Create new patient accounts in appropriate systems.
• Schedule appointments for patients by phone within the appropriate timeframe.
• Schedule treatments in EMR following scheduling guidelines.
• Maintain thorough record collection/charts in preparation for visits.
• Readies orders and patient records for weekend clinic.
• Maintain professional demeanor under stress with diverse patients.

Responsibilities

• Knowledge of medical terminology.
• Experience with electronic medical record systems.
• Exceptional customer service experience.

Skills

NOI referrals processing

EMR scheduling

Customer service

HIPAA compliance

Job description

New England Cancer Specialists (NECS) is currently seeking a full time 40 hr 5 Day a week Remote Non- Oncology Infusion Coordinator. Non-Oncology Infusion (NOI) Coordinator is responsible for all incoming referrals for non-oncology infusions and scheduling all recurring treatments at all NECS sites. Scheduling and pre-registering NOI patients, obtaining necessary records, and ensuring necessary labs, records, and authorizations are on file prior to treatment dates. Additional duties include answering multi-line phones, triaging calls, resolving issues and answering questions, redirecting callers if necessary, taking detailed messages, and/or forwarding calls to appropriate persons. Manages and resolves appointment conflicts proactively working directly with pharmacist and Financial Advocate. Maintain confidentiality, meet deadlines, and able to problem solve. Demonstrate superior customer service skills and the ability to be an effective team player

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be the first Dana Farber Cancer Institute Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Must live in Maine or New Hampshire

Experience and Skills

ESSENTIAL FUNCTIONS

• Process all NOI referrals received by phone, fax, or website.
• Creating new patient accounts in appropriate systems.
• Schedule appointments for patients by phone in the appropriate timeframe
• Schedules treatments in EMR following all scheduling guidelines.
• Maintains thorough record collection/ chart prep in a timely manner in preparation for visits.
• Readies orders and patient records for weekend clinic.
• Successfully maintain a pleasant, professional demeanor under stressful conditions working with a wide range of patient personalities.
• Uses professional judgment in disclosing information obtained from clients and operates under HIPAA guidelines.

K NOWLEDGE, SKILLS AND ABILITIES

• Knowledge and application of medical terminology required.
• Previous experience with electronic medical record systems required.
• Exceptional customer service experience required.