Non-Medical Case Manager

Volunteers of America Southeast Louisiana; Mandeville (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Volunteers of America Southeast Louisiana is seeking a Non-Medical Case Manager to support consumers living with HIV in the community, ensuring quality care outcomes and accurate documentation. The role involves intake, assessment, service plan development, and cross-functional collaboration across sites.

Required is a bachelor’s degree in a human service field with at least one year of case management experience, strong communication, teamwork, and adaptability in a flexible work environment.

Qualifications

• Bachelor's degree in a human service field and one year case management experience is required.
• HIV knowledge or experience is a plus.
• Must be responsive to the needs of the target population.
• Excellent verbal and written communication; ability to function as part of a team.
• Can handle a flexible work environment; have strong decision-making skills.

Responsibilities

• Conduct intakes and assessments according to program requirements.
• Develop, implement, and monitor individual service plans.
• Meet in secure locations outside the office.
• Complete reports and documentation for billing and regulatory needs.
• Advocate for consumers and monitor quality outcomes.
• Maintain timely documentation for billing of services.
• Notify supervisory staff of service gaps and coordinate needed services.
• Participate in program-related training and related duties.

Skills

Verbal and written communication

Teamwork

Decision making

Adaptability

Education

Bachelor's degree in a human services field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Non-Medical Case Manager

Full Time Case Manager 2 Mandeville, LA, US

3 days ago Requisition ID: 1299

JOB SUMMARY

This position is responsible for providing quality services to consumers living with HIV, ensuring that quality care outcomes are achieved, preparing documentation, and performing related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts intakes and assessments on new and existing persons served according to program requirements, i.e., meet quota according to guidelines.
• Develop, implement, and monitor individual service plans to ensure persons served are receiving quality services according to the service plan.
• Meet in secure, comfortable meeting places outside the office.
• Completes reports and documentation as VOASELA and regulatory agencies/funding sources require.
• Ensures that quality outcomes are achieved.
• Serves as an advocate for consumers receiving services.
• Prepares accurate and timely documentation for billing of services.
• Keeps supervisory staff apprised of service gaps and assists in efforts to provide needed services.
• Participates in program-related training, as required.
• Performs related duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• None

KEY CONTACTS

• None

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• Bachelor's degree level in a human service-related field and one year case management experience working withindividualsliving in a community setting is required
• HIV knowledge or experience is a plus\
• Must have ademonstratedwillingnesstobe responsive to the needs ofthetarget population
• Excellent verbal and written communication skills and the abilitytofunction as part of a team
• Can handle a flexible work environment; have strong decision-making skills.

Travel to other locations as appropriate in the performance of duties and responsibilities.

Must have:

• Current driver’s license issued by state of residence
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• It requires the incumbent to have a valid Louisiana Driver’s license and be insurable under the VOA/GNO, Inc.’s vehicle insurance. Must be able to pass a criminal history investigation, and be able to obtain Cardio Pulmonary Resuscitation, First Aid certifications.

PHYSICAL REQUIREMENTS:

The employee's work is performed at various locations where consumer services are provided. Employees must be able to handle the demands of extensive driving throughout the five-parish service area.