Non-Emergency Transportation Driver

Ridgewood Terrace a Concord Health Systems facility; Madisonville (KY); On-site; USD 19,000 - 33,000; Full time

Job summary

Ridgewood Terrace a Concord Health Systems facility is seeking a Non-Emergency Transportation Driver to safely transport residents to medical appointments and back to the nursing center. The role requires a valid Kentucky driver’s license, clean driving record, and the ability to lift up to 50 pounds.

You will work with nursing staff to coordinate schedules and ensure resident safety and comfort during transport.

Qualifications

• Must possess a current, valid Kentucky driver’s license.
• Must be at least 21 years old.
• Must pass a mandatory pre-employment drug screening.
• Must have a satisfactory driving record (no more than one moving violation or one at-fault accident in 3 years; no DUI/reckless driving convictions).
• No felony or misdemeanor convictions that would disqualify employment.
• Ability to lift up to 50 pounds.
• Ability to communicate effectively in English.

Responsibilities

• Safely transport residents using company vehicles in accordance with traffic laws and facility policies.
• Coordinate with nursing staff regarding transportation schedules and resident needs.
• Conduct and document pre-trip and post-trip vehicle inspections.
• Maintain cleanliness and appearance of all assigned vehicles.
• Assist residents with entering, exiting, and transferring to and from transportation vehicles.
• Ensure residents are properly secured with seat belts and safety equipment during transport.
• Operate GPS navigation systems and company devices.
• Monitor residents during transport and report concerns to nursing staff.
• Perform routine vehicle maintenance and report issues.
• Refuel vehicles and maintain fuel levels.
• Maintain transportation logs and mileage records.
• Provide courteous and professional service to residents, families, providers, and staff.
• Follow all safety procedures, infection control protocols, and transportation regulations.
• Perform other duties as assigned to support resident care.

Skills

KY Driver's License

21+ years old

Drug screen

Clean driving record

No felonies

Lifts 50 lbs

English proficient

Customer service

Punctual & dependable

Compassionate demeanor

Job description

Position Purpose

The Non-Emergency Transportation Driver is responsible for safely transporting residents to scheduled medical appointments, treatments, and other approved destinations, as well as transporting residents from hospitals or other healthcare facilities back to the nursing center. This position plays an important role in ensuring residents receive timely care while providing a safe, comfortable, and professional transportation experience.

Qualifications and Requirements

• Must possess a current, valid Kentucky Driver's License.
• Must be at least 21 years of age.
• Must pass a mandatory pre-employment drug screening.
• Must have a satisfactory driving record, including:
  • No more than one moving violation or one at-fault accident within the past three years.
  • No convictions for driving under the influence (DUI), reckless driving, or similar offenses.
• Must be free of felony or misdemeanor convictions that would disqualify employment.
• Ability to work independently, exercise good judgment, and solve problems effectively.
• Must be able to safely operate and maintain transportation vehicles and related equipment.
• Must be able to lift at least 50 pounds.
• Must be physically capable of assisting residents and performing duties that require:
  • Bending
  • Twisting
  • Stooping
  • Pushing and pulling
  • Standing and walking for extended periods
• Ability to safely enter and exit vehicles and secure residents for transport.
• Must be comfortable working in both hot and cold weather conditions.
• Must be punctual, dependable, and organized.
• Ability to communicate effectively in English.
• Demonstrates compassion, patience, and empathy when working with elderly residents.
• Ability to greet residents, families, and healthcare professionals in a friendly and professional manner.

Essential Job Duties and Responsibilities

1. Safely transport residents using company vehicles in accordance with all traffic laws and facility policies.
2. Coordinate with nursing staff and other facility personnel regarding transportation schedules and resident needs.
3. Conduct and document pre-trip and post-trip vehicle inspections.
4. Maintain cleanliness and overall appearance of all assigned vehicles.
5. Assist residents with entering, exiting, and transferring to and from transportation vehicles as needed.
6. Ensure residents are safely positioned and properly secured with seat belts and other safety equipment during transport.
7. Operate GPS navigation systems and company-issued communication devices, including cell phones.
8. Monitor residents during transport and promptly report any concerns to nursing staff.
9. Perform routine vehicle maintenance tasks and report mechanical issues immediately.
10. Refuel vehicles as needed and maintain appropriate fuel levels.
11. Maintain transportation logs, mileage records, and any required documentation.
12. Provide courteous and professional customer service to residents, families, healthcare providers, and staff.
13. Follow all facility safety procedures, infection control protocols, and transportation regulations.
14. Perform other duties as assigned to support resident care and facility operations.

Physical Demands

• Frequent walking, standing, bending, pushing, pulling, and lifting.
• Ability to lift and move up to 50 pounds.
• Ability to assist residents with mobility needs.
• Exposure to varying outdoor temperatures and weather conditions.

Preferred Qualities

• Strong interpersonal and communication skills.
• Excellent attendance and reliability.
• Compassionate attitude toward elderly and medically fragile individuals.
• Commitment to resident safety, dignity, and customer service.

Equal Opportunity Statement

We are committed to providing a workplace that promotes respect, professionalism, and equal employment opportunities for all qualified applicants and employees.

One recommendation: Add a requirement for a satisfactory background check and motor vehicle record (MVR) review if your facility's insurance carrier requires it. This helps protect the facility and aligns with most transportation risk-management standards.