Transportation Driver- Full Time

Franklin Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Franklin Medical Center is seeking a Non-Emergent Transportation Driver to safely transport patients to medical appointments under the direction of the Transportation Dispatcher. The role emphasizes safe handling of mobility aids, patient assistance, and adherence to schedules.

You will load and secure mobility devices, help patients with transfers, and ensure vehicle safety and cleanliness while documenting transport details. Compliance with HIPAA and ongoing training are required for this role.

Qualifications

• High school diploma or equivalent; valid Chauffeurs License; BLS certification.
• Prior experience in patient transport, healthcare, or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to operate vehicles safely and use GPS navigation.
• Ability to adapt to schedule or routing changes.

Responsibilities

• Provide safe, timely transportation for non-emergency patients.
• Assist passengers with boarding and transfers.
• Load and secure mobility aids such as walkers and wheelchairs.
• Verify patient equipment and belongings during pick-up/drop-off.
• Ensure patient safety by following safety protocols and restraints if needed.
• Operate wheelchair lifts and accessibility features as needed.
• Communicate clearly with patients, coworkers, and dispatchers.
• Follow pre-scheduled routes and adapt to changes as required.
• Respond to scheduling changes or emergencies promptly and professionally.
• Maintain daily vehicle inspections and report issues to Transportation Director.
• Maintain records of transport times, mileage, and passenger details.
• Follow HIPAA regulations to protect patient confidentiality.
• Attend training sessions on equipment handling and vehicle safety.
• Performs other duties as assigned.

Skills

Excellent communication (oral and writ

Interpersonal skills

Safe vehicle operation

Route planning using GPS

Flexibility with scheduling

Education

High school diploma or equivalent

Valid Chauffeurs License

BLS certification

Tools

GPS navigation tools

Job description

POSITION: NON-EMERGENT TRANSPORTATION DRIVER

DEPARTMENT: TRANSPORTATION

FLSA STATUS: NON-EXEMPT

Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.

JOB SUMMARY: The Medical Transportation Driver is responsible for safely transporting patients to and from medical institutions for non-emergent health care services under the direction of the Transportation Dispatcher.

JOB RELATIONSHIPS:

Responsible to the Transportation Director
Positions Directly Supervised: None
Regular Contact with all hospital staff and the public

MISSION STATEMENT:

As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

ESSENTIAL JOB FUNCTIONS:

• Provide timely, safe, and courteous transportation services for patients for non-emergency services
• Assist passengers with boarding and exiting the vehicle, including those with limited mobility, using wheelchairs, or walkers as needed
• Load, secure, and unload mobility aids such as walkers and wheelchairs to prevent shifting or damage during transport
• Verify that all patient equipment and belongings are accounted for during pick-up and drop-off
• Ensure patient safety during transport by using proper restraints, securing mobility devices, and following safety protocols
• Operate wheelchair lifts or other vehicle accessibility features as needed
• Communicate clearly and professionally with patients, coworkers, department representatives, etc.
• Adhere to pre-scheduled routes and pickup/drop-off times, while being flexible to accommodate urgent changes or delays
• Respond to scheduling changes or emergencies promptly and professionally
• Perform daily vehicle inspections to ensure it is clean and report issues regarding vehicle maintenance needs, incidents, vehicle issues, and passenger concerns to the Transportation Director immediately
• Maintain accurate records of transport times, mileage, and passenger details
• Follow all traffic laws, road safety regulations, and company policies
• Follow HIPAA regulations to protect patient confidentiality and medical information
• Attend training sessions on proper equipment handling, patient assistance techniques, and vehicle safety protocols
• Performs other duties as assigned.

QUALIFICATIONS:

Education and Training: High school diploma or equivalent is required. Must possess a valid Chauffeurs License. BLS certification is required.

Work Experience: Prior experience in patient transport, healthcare, or customer service is preferred.

Knowledge, Skills, and Abilities Required:

• Excellent communication skills (oral and written)
• Interpersonal skills and compassion
• Strong ability to operate vehicles safely in various conditions
• Ability to use GPS systems and follow routes efficiently
• Ability to adapt to changes in schedule or routing

Physical Requirements:

• Remain in a stationary position for extended periods of time
• Ability to lift and move up to 50 pounds regularly (e.g. walkers, small wheelchairs, medical equipment)
• Assist patients with limited mobility, including supporting body weight for brief periods during transfers
• Ability to push, pull, and maneuver adult patients in wheelchairs over various surfaces, including ramps and curbs, potentially weighing up to 300 pounds (with mechanical assistance or team help when needed)
• Frequent entering and exiting of vehicles, sometimes in adverse weather conditions
• Frequent bending, stooping, kneeling, and reaching to assist patients, secure equipment, or enter/exit the vehicle
• Frequent use of hands and arms to operate steering wheel, manage mobility devises, and fill out paperwork
• Manual dexterity for securing wheelchairs, adjusting seat belts, and handling medical equipment
• Ability to assist patients to and from building entrances safely
• Ability to move around the facility(s) to access various departments
• Ability to communicate information accurately so others will understand.
• Ability to observe details at close range (e.g., GPS, maps, etc.) and at a distance (e.g., road signs, pedestrians, other vehicles) to safely operate a vehicle.
• Visual and auditory ability to safely operate a motor vehicle, observe surroundings, and communicate with patients and dispatchers
• Tolerance for varying weather conditions during outdoor activities like vehicle loading/unloading and patient escorting

OSHA EXPOSURE CATEGORY:

A Has exposure to blood borne pathogens.

Equal Opportunity Statement:

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.