Non-Clinical Referral Coordinator

BJC HealthCare; St. Louis (MO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Mileage Reimbursement

On-site role

Weekend Rotation

Holiday Rotation

Travel between hospital locations

Job summary

BJC Home Care, part of BJC HealthCare, is seeking an Intake Coordinator to process referrals and coordinate services in a non-clinical home care setting. This on-site role supports multiple hospital locations and requires strong multitasking and communication with patients and referral sources.

Responsibilities include eligibility screening, insurance verification, and coordinating pre-authorizations and discharge planning to ensure timely and safe patient care.

Qualifications

• High School Diploma or GED is required.
• 2-5 years of related intake/coordinator experience.
• Associate's Degree preferred.
• 5-10 years of experience preferred.
• Supervisory experience not required.

Responsibilities

• Screens referrals to ensure patients meet admission criteria and comply with state and federal regulations.
• Verifies insurance benefits, obtains pre-authorizations as necessary, assists billing, and interprets services and policies to referral sources.
• Tracks current clients that are hospitalized or in short-term facilities or rehab.
• Coordinates discharge planning; educates internal and external customers about Home Care Services and pre-scheduling with service lines.
• Maintains safety as an essential function of the role.

Skills

Multitasking

Prioritization

Customer service

Intake coordination

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

• Full time – 40 hours a week
• Monday through Friday – 8 am to 4:30 pm
• Weekend Rotation
• Holiday Rotation
• Flexible to traveling between different hospital locations
• Mileage Reimbursement
• On site role located mainly at Barnes Jewish Hospital
• Must be able to multitask and prioritize job duties
• Experience in home care is a plus!

Overview

BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Central Referral Center (CRC) for BJC Home Care Services is where the patient referral process starts. There are Intake Coordinators in each BJC hospital who coordinate services for those patients that need home care. The patients who choose BJC Home Care Services are then channeled through the CRC. The CRC also consists of nurses who take physician office referrals for patients not currently hospitalized. There is someone on-call 24/7 for the CRC to facilitate home care coordination for patients in emergency rooms, etc.

Preferred Qualifications

Role Purpose

The Intake Coordinator (HCS) is responsible for processing home care referrals accurately and efficiently in accordance with established agency policies and admission criteria ensuring timely and safe transmission to operational areas. This non-clinical role works in a non-hospital environment and serves as a resource liaison for all product lines and promotes customer satisfaction.

Responsibilities

• Screens referrals to ensure patients meet agency admission criteria and comply with state and federal regulations.
• Verifies insurance benefits, obtains pre-authorizations as necessary, assists billing department, and interprets company services, admission criteria and medical policies to referral sources and individuals seeking information.
• Tracks current clients that are either hospitalized, placed in a short-term skilled facility or in a rehabilitation facility.
• Communicates and coordinates discharge planning; educates internal and external customers about Home Care Services and/or outpatient services; coordinates pre-scheduling with BJC Home Care service lines and assures patient has all necessary post-acute care or non-acute care.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Experience

• 5-10 years

Supervisor Experience

• No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer