Non-Clinical Case Manager

Rochester Institute of Technology; City of Rochester (NY); On-site; USD 60,000 - 62,000; Full time

Job summary

Rochester Institute of Technology is seeking a Non-Clinical Case Manager to support undergraduate and graduate students facing personal, academic, mental health, and social challenges. You will advocate for students, coordinate non-clinical services, and connect them with campus and community resources.

Reporting to the Associate Director of Student Case Management, you will balance direct student support, campus partnership development, outreach, and program evaluation in a collaborative,

Qualifications

• Bachelor's degree in related field.
• Minimum 3 years of relevant experience.
• Equivalent combination of experience and education may be considered.

Responsibilities

• Handles the daily operations of the non-clinical case management services.
• Works with multidisciplinary teams to assess and coordinate non-clinical services for students, ensuring effective support systems are in place.
• Develops and delivers collaborative programming and outreach initiatives aimed at mental and physical health prevention.
• Coordinates with university and community partners to facilitate comprehensive student support.
• Advocates for student success and develops policies and programs that promote health and wellness across the university community.
• Ensures timely and effective support for at-risk students by managing various caseloads.
• Maintains detailed records of interventions, outcomes, and communications to ensure continuity of care.
• Other duties as assigned

Skills

Case management

Record keeping

Advocacy

Communication

Caseload management

Team collaboration

Education

Bachelor's degree in related field

Job description

Position Highlights Are you passionate about helping students overcome challenges and thrive both personally and academically? Rochester Institute of Technology is seeking a compassionate, resourceful, and student-centered professional to join our Case Management team as a Non-Clinical Case Manager. In this highly impactful role, you will serve as a trusted advocate and connector for undergraduate and graduate students navigating complex mental health, social, financial, and personal challenges. Working collaboratively with students, families, faculty, staff, and community partners, you will help remove barriers to success and guide students toward the resources and support they need to achieve their goals. This position offers the opportunity to make a meaningful difference in students' lives every day while working within a collaborative, multidisciplinary team that values innovation, inclusion, and holistic student wellbeing. Successful candidates will enjoy a dynamic work environment where no two days are the same, balancing direct student support, campus partnership development, outreach initiatives, and systems-level problem solving. The ideal candidate is a compassionate communicator, skilled relationship builder, and creative problem solver who thrives in fast-paced environments, values cultural humility, and is committed to promoting student success. As a member of the Case Management team, the Non-Clinical Case Manager reports to the Associate Director of Student Case Management and plays a critical role in advancing RIT's commitment to student wellbeing, belonging, and achievement.

Case Management/ Student Life

RIT's Case Management team provides compassionate, holistic support to students facing personal, academic, mental health, and social challenges. Through collaboration, advocacy, and connection to resources, we help students overcome barriers and achieve their goals. Joining our team means becoming part of a dedicated group of professionals who are passionate about student success, committed to inclusive excellence, and united by a shared mission to create a supportive and caring campus community.

Essential Duties & Responsibilities

• Handles the daily operations of the non-clinical case management services
• Works with multidisciplinary teams to assess and coordinate non-clinical services for students, ensuring effective support systems are in place
• Develops and delivers collaborative programming and outreach initiatives aimed at mental and physical health prevention
• Coordinates with university and community partners to facilitate comprehensive student support
• Advocates for student success and develops policies and programs that promote health and wellness across the university community
• Ensures timely and effective support for at-risk students by managing various caseloads
• Maintains detailed records of interventions, outcomes, and communications to ensure continuity of care
• Other duties as assigned

Knowledge, Skills & Abilities

• Knowledge of non-clinical case management and coordination of health services for diverse populations
• Knowledge of maintaining accurate and comprehensive records of care and interventions
• Skill in advocating for student access to necessary health resources
• Skill in written and verbal communication for outreach to students and families regarding health maintenance
• Ability to prioritize and manage a diverse non-clinical caseload with a focus on at-risk students
• Ability to collaborate effectively with a multidisciplinary team of health professionals

Minimum Education & Experience

• Bachelor's degree in related field
• 3 years of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

• Specialized Contributor Level 2 - A fully functional role requiring established knowledge of the profession or field of work. Responsible for completing substantive assignments and projects. Problems are varied and non-routine, and resolution requires exercising judgment, analysis, advisement, creativity, and understanding broader sets of issues. May provide assistance to entry level staff.

FLSA Category

Exempt

Work Location

On Campus

Compensation

$59,900 - $62,353.20

Additional Details

• In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above.
• Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
• The hiring process for this position may require a criminal background check and/or motor vehicle records check.
• Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.
• RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.
• RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co‑op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300‑acre suburban campus features cutting‑edge facilities that reflect RIT’s strengths in applied research, design, and workforce development.

Candidates must be eligible to work in the United States.