NOC Support Administrator

Manageserve Technologies; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in managed database and application infrastructure is seeking a NOC Support Administrator. This role involves providing 24x7 support, monitoring application performance, and troubleshooting operational problems. Candidates should have a minimum of 2 years of relevant experience, excellent communication skills, and the ability to work in a fast-paced environment. The position offers flexible remote work options and opportunities for professional development.

Benefits

Competitive rewards and salary

Flexible remote work options

Substantial training allowances

Wellness budgets

Paid vacation and sick days

Qualifications

• Minimum 2 years of experience in a similar role.
• GCP background experience operating in a Linux environment.
• Knowledge of SQL Server is an asset.

Responsibilities

• Provide NOC support in a 24x7 environment.
• Monitor application performance and respond to incidents.
• Configure and maintain servers at the database and infrastructure level.

Skills

Communication

Multitasking

Problem Solving

Education

Relevant courses and certifications

Tools

ICINGA

Zabbix

Prometheus

Grafana

SQL Server

Job description

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian's customers as a part of the Global Support practice.

What will you be doing

• Provide Network Operations Center (NOC) support in a 24x7 environment.
• Monitor application performance and system alerts using various monitoring tools.
• Respond to incidents and escalate issues according to established protocols.
• Trigger operational procedures for various types of production incidents.
• Actively participate in customer incidents by providing data, clear communication, and periodic, prompt status updates.
• Maintain knowledge of current ITSM tools, monitoring tools, and operational procedures.
• Coordinate, analyze, design, implement, and administer solutions as needed.
• Recommend best practices for improvements to current operational processes.
• Configure and maintain servers at the database and infrastructure level.
• Troubleshoot operational problems.
• Administer proactive database and infrastructure daily checks.
• Communicate status and planning activities to customers and team members.
• Participate in rotational shift patterns and on-call coverage plans.
• Learn different database technologies and provide support accordingly.

What do we need from you

• A minimum of 2 years of experience in a similar role.
• Ability to operate in a 24x7 operational environment, including working in shifts, weekends, and holidays.
• GCP background experience operating in a Linux environment.
• Familiarity with Windows, Linux, and network administration concepts.
• Ability to handle stressful situations with a level-headed approach.
• Excellent English communication skills, both verbal and written.
• Ability to multitask and react quickly to multiple issues in parallel, following established procedures.
• A curious mindset with the tenacity to diagnose issues thoroughly.
• Knowledge of SQL Server is an asset.
• Experience with monitoring tools (ICINGA, Zabbix, Prometheus, Grafana).
• Shell scripting or programming knowledge to contribute to system analysis, process improvements, and efficiency gains.
• Relevant courses and certifications (e.g., MCSE, CCNA).

What do you get in return

• Love your career: Competitive rewards and salary, opportunities to blog during work hours, and volunteer days.
• Love your work/life balance: Flexible remote work options with a stable internet connection.
• Love your coworkers: Collaborate with industry professionals.
• Love your development: Substantial training allowances, professional development days, and certification opportunities.
• Love your workspace: Equipment for remote work, including a laptop and workspace budget.
• Love yourself: Wellness budgets, paid vacation and sick days, and charity volunteer days.