NOC Supervisor

Jobtailor; United States; On-site; USD 105,000 - 135,000; Full time

Job summary

Zentro is seeking a Network Operations Center (NOC) Supervisor to lead our 24x7 NOC, ensuring rapid incident response and operational excellence. You will mentor NOC Team Leads and Technicians, drive monitoring, escalation, and resolution of network events that impact customers and critical infrastructure.

Ideal candidates bring 5+ years in a NOC/ISP environment and 2+ years in leadership, with strong incident management, networking knowledge, and outstanding communication skills.

Qualifications

• 5+ years in a Network Operations Center, ISP, telecommunications, or managed services environment.
• 2+ years of leadership or supervisory experience managing technical teams.
• Strong understanding of network operations, incident management, and service restoration processes.
• Experience managing personnel in a 24x7 operational environment.
• Excellent organizational and communication skills.

Responsibilities

• Lead day-to-day leadership, performance, and operational effectiveness of the 24x7 NOC.
• Directly supervise NOC Team Leads and NOC Technicians.
• Provide coaching, mentoring, and performance management for NOC personnel.
• Ensure timely monitoring, troubleshooting, escalation, communication, and resolution of network events affecting customers and critical infrastructure.
• Serve as the primary operational escalation point for critical incidents.
• Partner with Engineering, Field Services, Customer Support, Project Engineering, Sales Engineering, and other departments to improve operational effectiveness and customer experience.

Skills

Leadership

Incident management

Network operations

Troubleshooting

Communication

Prioritization

Tools

Network monitoring platforms

SNMP

Job description

• The Network Operations Center (NOC) Supervisor is responsible for the day-to-day leadership, performance, and operational effectiveness of Zentro's 24x7 Network Operations Center.
• Directly supervise NOC Team Leads and NOC Technicians.
• Provide coaching, mentoring, and performance management for NOC personnel.
• Ensure timely monitoring, troubleshooting, escalation, communication, and resolution of network events affecting customers and critical infrastructure.
• Serve as the primary operational escalation point for critical incidents.
• Partner with Engineering, Field Services, Customer Support, Project Engineering, Sales Engineering, and other departments to improve operational effectiveness and customer experience.

Requirements

• 5+ years of experience in a Network Operations Center, ISP, telecommunications, or managed services environment.
• 2+ years of leadership or supervisory experience managing technical teams.
• Strong understanding of network operations, incident management, and service restoration processes.
• Experience managing personnel in a 24x7 operational environment.
• Working knowledge of: TCP/IP Networking, Routing & Switching, BGP, MPLS, Fiber Networks, Fixed Wireless Networks, DOCSIS Networks, Optical Transport Technologies.
• Experience with network monitoring and management platforms.
• Strong organizational, communication, and leadership skills.
• Ability to effectively manage multiple priorities in a fast-paced operational environment.